Commercial Experience Executive

PMCL-JAZZ; Karachi Division; On-site; PKR 335,000 - 558,000; Full time

Job summary

Jazz is seeking a Commercial Experience Executive in Karachi to welcome walk-ins, guide customers, resolve queries, and uphold service standards.

You will use the CRM system and portals, maintain product upsell, and coordinate with stakeholders to meet monthly KPIs while staying updated on promos and services.

Qualifications

• An excellent communication and interpersonal skills are required.
• Stakeholder management and effective communication are essential.
• Sales and service expertise are desirable for customer interactions.
• Hands-on with Microsoft Office and emails for daily tasks.
• Telecom product knowledge and hands-on experience with customer management systems are expected.
• Strong ability to coordinate with multiple stakeholders to close actions.

Responsibilities

• Welcomes, guides and manages walk-ins from the floor.
• Develops basic understanding of CRM system and linked portals.
• Handles customer queries and improves experience with excellent service.
• Maintains highest quality standards for customer facilitation.
• Maintains product upsell from the experience center.
• Works to minimize wait times and improve service levels.
• Ensures timely resolution of customer complaints.
• Coordinates with stakeholders for issue resolution.
• Strives to achieve monthly adherence, service and sales KPIs.
• Keeps updated on policies, promotions, products and value-added services.

Skills

Communication skills

Interpersonal skills

Stakeholder management

Sales and service expertise

Microsoft Office

Email communication

Telecom product knowledge

Customer management systems

Tools

Microsoft Office

CRM systems

Job description

Grade Level: L1

Location: Karachi, Sindh, Pakistan.

Last date to apply: 28th September, 2026

What is a Commercial Experience Executive?

The Commercial experience executive is part of the commercial experience team reporting to the Commercial Experience Manager and deputed at an Experience Center.

What does Commercial Experience Executive do?

• Welcomes, guides and manages walk–in from the floor greeting.
• Develops the basic understanding of CRM system and all the portals linked with it.
• Handles customer queries at the experience center and improves their experience by providing exceptional services.
• Holds the highest possible quality standards for customer facilitation.
• Maintains the product upsell from the experience center.
• Initiatives to improve customer experience and ensure minimum average wait /service time.
• Develops the sureness and self-effacement required to serve our valued customers.
• Takes ownership and ensure timely resolution of customer complaints.
• Customer retention and churn management.
• Coordinates and follow up with multiple stakeholders for issue resolution.
• Ensures to achieve assigned monthly adherence/service/sales KPIs.
• Remains updated on current policies, procedures, promotions, products and value-added services offered by the Jazz.

Jazz is an equal-opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.

What are we looking for and what does it require to be Commercial Experience Executive?

• An excellent communication skills and interpersonal skills.
• Stakeholder management & effective communication skills
• An individual with good Sale and services expertise.
• Hands on with Microsoft office and communicating through emails.
• The individual should have the telecom product knowledge and hands‑on expertise in customer management systems.
• Adept in stakeholder management for the closure of respective action plans while ensuring standardization across the board.

Why join Jazz?

As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.

Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across‑board customer‑obsession.

As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 70+ million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.