Collection Executive (Automotive industry preferred)

ACCA Careers; Karachi Division; On-site; PKR 600,000 - 900,000; Full time

Job summary

ACCA Careers in Karachi is seeking a Collections Executive to secure timely payments from customers, manage follow-ups, and reduce financial risk. You will coordinate with operations and the legal team, and maintain accurate records.

The role requires strong negotiation, client communication, and proficiency with CRM systems and MS Excel. Multilingual abilities (English plus Hindi/Urdu/Arabic) are preferred as you handle diverse customers.

Qualifications

• Bachelor's degree in Finance, Business, or related field.
• 2–4 years of collections experience, preferably in Rent-A-Car, Automotive, or Leasing.
• Strong negotiation and communication skills.
• Familiarity with CRM systems and MS Excel.
• Multilingual skills English + Hindi/Urdu/Arabic preferred.
• Ability to work under pressure and meet collection targets.

Responsibilities

• Monitor daily outstanding invoices and overdue accounts.
• Contact customers via calls, WhatsApp, and email for payment follow-ups.
• Ensure timely collection of rental dues, Salik, fines, and other charges.
• Maintain collection targets on a daily, weekly, and monthly basis.
• Coordinate vehicle disconnections/repossessions with the legal team when required.
• Prepare daily collection reports and ageing analysis; update CRM with status.
• Work with Sales and Operations for background and recovery support.

Skills

Negotiation

Communication

Multilingual

Education

Bachelor's degree in Finance/Business or related field

Tools

CRM systems

MS Excel

Job description

Client Company Introduction

A UAE-Based Mobility Leader providing flexible car rental and leasing solutions across 40+ locations nationwide.

Job Description

The Collection Executive is responsible for ensuring the timely recovery of outstanding payments from customers, maintaining strong follow-ups, and minimizing financial risk for the company. The role requires strong communication, negotiation skills, and coordination with operations and legal teams.

Key Responsibilities

Collections & Follow-ups

• Monitor daily outstanding invoices and overdue accounts.
• Contact customers via calls, WhatsApp, and email for payment follow-ups.
• Ensure timely collection of rental dues, Salik, fines, and other charges.
• Maintain collection targets on a daily, weekly, and monthly basis.

Customer Coordination

• Build professional relationships with customers to ensure smooth collections.
• Handle customer queries related to invoices and payments.
• Negotiate payment plans where required.

Reporting & Documentation

• Maintain accurate records of all communications and commitments (PTP - Promise to Pay).
• Prepare daily collection reports and ageing analysis.
• Update CRM/system with real-time status.

Risk & Recovery Actions

• Identify high-risk accounts and elevate them to management.
• Coordinate vehicle disconnection/repossessions in case of non-payment.
• Work closely with the legal team for escalations when required.

Internal Coordination

• Work with Sales and Operations teams for customer background and recovery support.
• Ensure proper documentation before taking recovery actions.

Key Performance Indicators (KPIs)

• Daily collection per Executive
• Percentage reduction in overdue accounts
• Number of successful PTP conversions
• Recovery turnaround time
• Bad debt reduction

Requirements

• Bachelor's degree in Finance, Business, or a related field.
• 2-4 years of experience in collections, preferably within Rent-A-Car, Automotive, or Leasing.
• Strong negotiation and communication skills.
• Familiarity with CRM systems and MS Excel.
• Ability to handle difficult customers professionally.
• Multilingual skills (English + Hindi/Urdu/Arabic preferred).
• Ability to work under pressure and meet collection targets.

Other Details

• Experience: 2-4 years
• Work Timings: 9:30 am - 6 pm
• Work Days: Monday- Saturday
• Work Mode: Onsite
• Location: Shahrah-e-Faisal, Karachi