Clinical SaaS Product Support Specialist - Night Shift

Horizon Technologies; Karachi Division; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

A technology solutions company in Karachi is seeking a Product Support Specialist to enhance customer experiences in the healthcare sector. The role involves providing customer support, troubleshooting issues, and collaborating with various teams to ensure product usability. A Bachelor's degree in a related field and strong communication skills are required. This position operates on a night shift schedule, Monday to Friday.

Qualifications

• 1-2 years of experience in SaaS product support or customer-facing roles.
• Strong communication skills with excellent English (written and spoken).
• Ability to troubleshoot and guide non-technical users.

Responsibilities

• Handle customer support requests providing timely responses.
• Escalate product bugs or technical concerns to engineering.
• Guide customers through technical and functional issues.

Skills

SaaS product support

Customer communication

Technical troubleshooting

Organisational skills

Agile practices

Education

Bachelor's degree in Computer Science or related field

Tools

Zendesk

Jira

Postman

Job description

A technology solutions company in Karachi is seeking a Product Support Specialist to enhance customer experiences in the healthcare sector. The role involves providing customer support, troubleshooting issues, and collaborating with various teams to ensure product usability. A Bachelor's degree in a related field and strong communication skills are required. This position operates on a night shift schedule, Monday to Friday.