Client Support Manager

KB Grammar Academy; Karachi Division; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

A new educational institution is seeking a Client Support Manager for its Recruitment and overseas visa assistance department. The role involves assisting customers with inquiries related to student visas and migration services. The ideal candidate should possess strong problem-solving skills and a commitment to providing excellent customer service while adhering to company policies.

Qualifications

• Experience in customer service or client support.
• Strong problem-solving and time management skills.
• Ability to analyze and resolve service issues.

Responsibilities

• Provide assistance to customers inquiring about visa and migration services.
• Analyze and resolve service issues promptly.
• Maintain a client-focused working environment.

Job description

We are looking for a Client support manager for our newly established Recruitment and overseas visa assistance department.

You will be providing and assisting customer for their inquires relating student visa and migration services of overseas countries.

Job Specification

Analyze and resolve service issues promptly.

Inform management about complex client issues and resolutions.

Maintain client focused working environment for team.

Work in compliance with company policies and procedures.

Identify and develop new business opportunities with client contacts.

Utilize effective problem solving and time management skills in client service operations.

Assist in risk assessment and mitigation activities.

Develop process improvements to enhance service efficiency and effectiveness.

Provide assistance to less experienced staffs when needed.

Attend educational trainings and workshops for professional growth.

Provide support in new product development and enhancement activities

Information Technology and Services - Karachi, Pakistan