Client Services Lead — Multi-Site Ops & Team Growth

Zag Outsourcing; Karachi Division; On-site; PKR 600,000 - 900,000; Full time

Job summary

A service management company in Karachi is seeking a Client Service Manager to oversee multiple sites and ensure high-quality customer service. Responsibilities include supervising staff, responding promptly to customer inquiries, and tracking service performance. The ideal candidate must be customer-focused, proactive, and fluent in English, with strong communication skills. This role requires problem-solving abilities and regular client interactions.

Qualifications

• Fluency in both spoken and written English.
• Ability to develop team on professional lines.
• Capable of handling complaints and administrative issues.

Responsibilities

• Supervise different sites within Karachi and coordinate staff.
• Respond to customer enquiries promptly.
• Track and report productivity for weekly and monthly reporting.
• Schedule routine visits to client sites.

Skills

Customer focus

Excellent communication skills

Interpersonal skills

Ability to meet deadlines

Proactive and service-oriented

Job description

A service management company in Karachi is seeking a Client Service Manager to oversee multiple sites and ensure high-quality customer service. Responsibilities include supervising staff, responding promptly to customer inquiries, and tracking service performance. The ideal candidate must be customer-focused, proactive, and fluent in English, with strong communication skills. This role requires problem-solving abilities and regular client interactions.