Client Service Manager For Outdoor Advertising

Zag Outsourcing; Karachi Division; On-site; PKR 600,000 - 900,000; Full time

Job summary

A service management company in Karachi is seeking a Client Service Manager to oversee multiple sites and ensure high-quality customer service. Responsibilities include supervising staff, responding promptly to customer inquiries, and tracking service performance. The ideal candidate must be customer-focused, proactive, and fluent in English, with strong communication skills. This role requires problem-solving abilities and regular client interactions.

Qualifications

• Fluency in both spoken and written English.
• Ability to develop team on professional lines.
• Capable of handling complaints and administrative issues.

Responsibilities

• Supervise different sites within Karachi and coordinate staff.
• Respond to customer enquiries promptly.
• Track and report productivity for weekly and monthly reporting.
• Schedule routine visits to client sites.

Skills

Customer focus

Excellent communication skills

Interpersonal skills

Ability to meet deadlines

Proactive and service-oriented

Job description

Client Service Manager will supervise different-sites located within Karachi and will be responsible for the overall direction, coordination and evaluation of the staff and the department; carry out supervisory responsibilities in accordance with the organization's policies and applicable laws

DETAIL OF RESPONSIBILITIES:

- Respond to customer enquiries promptly.
- Work with internal departments for service requirements and enquiries and given instructions accordingly and make ensure that the job can be done in time and accurately.
- Understand customer's needs and identify opportunities for improving the product solution, increasing utilization and optimization channel usage.
- Responsible for achieving the standards of the Quality
- Review service performance with internal department and client and generate ways to continuously improve service level standards.
- Responsibility include interviewing, hiring and training employees, planning, assigning and directing work, appraising performance, rewarding and disciplining employees and addressing complaints and resolve problems.
- Providing all necessary billing information in a timely and accurate fashion to Client and make ensure that the payment be made in time.
- Hold all departmental staff (CSD) accountable for quality and production and initiate necessary encouragement/disciplinary actions
- Facilitate improved working relationships with government agencies as well.
- Communicate company expectations and goals to all site staff and hold each site accountable to meeting those goals
- Track and report productivity for weekly and monthly reporting.
- Communicate regularly with staff and management regarding problems and rectifying promptly and in time.
- Schedule routine visits to client sites to ensure about the quality and maintenance.
- Maintain a high level of internal and external customer service for the department
- Assist in new business start-up processes as needed

Job Specification

Capable of handling complaints and all relevant administrative issues as well.
- Must be very customer focused, proactive and service oriented
- Excellent communication and interpersonal skills
- Ability to meet deadlines
- Can work late hours
- Require frequent traveling
- Ability to develop team on professional lines
- Fluency in both spoken and written English
- Computer literate

Information Technology and Services - Lahore, Pakistan