Client Relations Associate | Remote Insurance Support

Lean OPS; Islamabad; On-site; PKR 420,000 - 680,000; Full time

Benefits offered by this job

Competitive salary

Career progression

Health insurance

Professional development

Structured onboarding

Job summary

LeanOps is seeking a Client Relations Associate to provide professional, responsive support to one of our insurance agency clients. The role combines customer service, administrative coordination, documentation, and follow-up to help deliver a smooth experience for customers and support efficient day-to-day operations.

No prior insurance experience is required; comprehensive training will be provided. The ideal candidate is a strong communicator, highly organized, detail-oriented, and

Qualifications

• Excellent spoken and written English with strong professional communication.
• Customer-focused approach with a genuine willingness to help and resolve customer needs.
• Strong attention to detail, organization, and follow-through.
• Comfortable using computers, email, and standard business software.
• Ability to learn new systems, processes, and industry concepts quickly.
• Ability to work independently while also contributing effectively as part of a team.
• Ability to work remotely and consistently align with US business hours.

Responsibilities

• Communicate with customers professionally through phone, email, and other approved communication channels.
• Respond to customer questions and requests with timely, accurate, and helpful information.
• Assist customers with updates, follow-ups, documentation, and routine service requests.
• Build positive customer relationships and consistently represent the client with professionalism.
• Maintain accurate customer, account, and policy information across relevant systems.
• Complete routine administrative tasks, data entry, document handling, and record updates.
• Ensure information is organized, complete, and updated in a timely manner.
• Follow established processes and complete assigned tasks accurately and within required timelines.
• Assist with policy changes, renewals, documentation, and quotes as required.
• Coordinate with internal teams, insurance carriers, and other stakeholders to support customer requests.
• Escalate complex issues or exceptions to the appropriate team members when required.
• Follow client procedures and maintain appropriate confidentiality when handling customer and policy information.
• Work closely with team members and client stakeholders to resolve requests and maintain service quality.
• Learn and follow client-specific systems, workflows, service standards, and operating procedures.
• Identify recurring issues or process gaps and communicate them to the appropriate team members.
• Participate in training, coaching, and ongoing process improvement initiatives.

Skills

English proficiency

Customer service

Communication

Attention to detail

CRM software

Job description

LeanOps is seeking a Client Relations Associate to provide professional, responsive support to one of our insurance agency clients. The role combines customer service, administrative coordination, documentation, and follow-up to help deliver a smooth experience for customers and support efficient day-to-day operations.

No prior insurance experience is required; comprehensive training will be provided. The ideal candidate is a strong communicator, highly organized, detail-oriented, and