Client Relations Associate

Primops; Pakistan; Remote; PKR 685,000 - 1,649,000; Full time

Benefits offered by this job

Bonus opportunities

Job summary

Primops is seeking a Client Relations Associate to handle incoming calls, answer questions about orders and service options, and guide customers through next steps. The role is fully remote, based in Pakistan, with a monthly base salary plus bonus opportunities.

You will use a CRM and phone system to review history, follow up with clients, and record outcomes. Strong English communication and a calm, patient approach are essential, as you help customers resolve simple issues and prepare them for

Qualifications

• Fluent spoken and written English required for US-based calls.
• Reliable internet connection and a computer/mobile phone.
• Willingness to learn the approved call outline and follow scripts.

Responsibilities

• Review customer history and arrange follow-up calls in a CRM.
• Handle incoming calls and contact existing clients through a business phone system.
• Ask questions, listen, and document customer needs and feedback for future conversations.
• Explain service options and order updates using approved guidance; confirm understanding.
• Resolve simple issues during calls and check if the answer helped; stay calm with frustrated customers.
• Write after-call notes with question, answer, and next steps; keep records clear.
• Escalate unanswered questions to the team lead with a short summary of checks performed.
• Contact customers waiting for answers and ensure their concern is resolved before closing.
• Flag wrong numbers, duplicates, and unwanted calls; keep follow-up reminders current.
• Share daily call counts and common questions with the team; practice approved call outlines.
• Meet quality standards with accurate notes, polite calls, prompt follow-up, and complete records.

Skills

English proficiency

Remote work

Customer service basics

Note taking

Job description

Job Title: Client Relations Associate

Monthly Pay: PKR 61,340 - 147,720 per month

Summary

Customers ask about order progress, service choices, and unresolved concerns, and you respond with practical answers. Incoming calls and planned customer callbacks provide your daily work. You keep regular contact with existing clients and note their needs and feedback. Your goal is to resolve simple issues and make the next step easy to understand. A customer service team lead helps you choose clear replies and reviews concerns needing more support. The position is fully remote and allows you to work from home using shared calling tools. The role pays a monthly base salary plus bonus opportunities.

Job Responsibilities

• Review customer history and arrange follow-up calls in a CRM such as HubSpot, a system storing customer details.
• Receive calls and contact existing clients through a business phone system such as Aircall, a tool for handling calls. Introduce yourself clearly.
• Ask short questions about each concern, listen without interrupting, and note the customer's needs and feedback for future conversations.
• Explain service options, order updates, and next steps using approved guidance. Check that the customer understands before moving forward.
• Resolve simple concerns during the call and ask whether the answer helped. Stay patient with customers who feel upset or rushed.
• Write notes after every call, including the question, answer, and agreed next step. Keep each customer's record clear and complete.
• Send unanswered questions to the customer service team lead with a short summary, including what you have already checked.
• Contact customers waiting for answers and keep them informed. Confirm their concern is resolved before marking the issue complete.
• Mark wrong numbers, duplicate entries, and requests not to receive calls. Keep follow-up reminders current so needed callbacks remain visible.
• Share daily call counts and common customer questions with the team. Practice approved call outlines during short coaching sessions.
• Meet quality standards through accurate notes, polite calls, prompt follow-up, and complete customer records. Use feedback to improve future replies.

Qualifications

• Professional spoken and written English, because calls are generally with customers in the United States.
• A computer, a mobile phone, a stable internet connection, and reliable electricity.
• No experience required. Related customer service, phone support, or client contact experience is preferred, but not needed to start.
• Willingness to learn the service offered and use an approved call outline without making unsupported promises to customers.
• Comfort learning the customer record and calling tools named above, including how to save notes and find earlier conversations.
• Ability to explain simple service steps clearly and ask useful questions when a customer's concern is not yet clear.
• Care when entering call results, checking customer details, and setting reminders for the next agreed action.
• Patience when customers repeat questions or express frustration, with a calm speaking style throughout each conversation.
• A quiet place to take calls and the ability to write short summaries that teammates can understand.
• A fully remote work from home role focused on helping customers through clear conversations.
• Structured onboarding and training on the customer record and business phone tools named above.
• Regular check-ins with the team lead to discuss questions, call feedback, and learning needs.
• Team growth opportunities as you build service knowledge and strengthen your calling skills.