Chat Support Executive

OS Capital Investments Pvt Ltd; Lahore; On-site; PKR 350,000 - 1,400,000; Full time

Job summary

A leading investment firm in Lahore is seeking a dedicated Chat Support Agent to manage online customer interactions via live chat and messaging platforms. The ideal candidate will have excellent written communication skills and a calm, customer-focused approach. Responsibilities include handling inquiries and troubleshooting problems without voice communication. This role offers opportunities to work in a fast-paced environment with benefits including effective communication training.

Benefits

Effective communication training

Qualifications

• Excellent written communication and grammar skills.
• Fast and accurate typing speed (40+ WPM preferred).
• Basic computer literacy and familiarity with CRM or chat systems.
• Ability to handle multiple chat windows and multitask effectively.
• Customer-focused mindset and ability to stay calm under pressure.

Responsibilities

• Manage online customer interactions via live chat and messaging platforms.
• Handle customer inquiries, troubleshoot problems, and provide product or service information.

Skills

Excellent written communication and grammar skills

Fast and accurate typing speed (40+ WPM preferred)

Strong problem-solving skills

Customer-focused mindset

Job description

Overview

We are looking for a dedicated and efficient Chat Support Agent to manage online customer interactions via live chat and messaging platforms. The ideal candidate will handle customer inquiries, troubleshoot problems, and provide product or service information in a clear, timely, and professional manner—without the need for voice communication.

Responsibilities

• Manage online customer interactions via live chat and messaging platforms.


• Handle customer inquiries, troubleshoot problems, and provide product or service information in a clear, timely, and professional manner—without the need for voice communication.

Qualifications

• Excellent written communication and grammar skills.


• Fast and accurate typing speed (40+ WPM preferred).


• Basic computer literacy and familiarity with CRM or chat systems.


• Ability to handle multiple chat windows and multitask effectively.


• Strong problem-solving skills and attention to detail.


• Customer-focused mindset and ability to stay calm under pressure.


• Patience and empathy when handling complaints or issues.


• Time management and adaptability in a fast-paced environment.

Benefits

• Communication