Chat & Email Support Specialist — Customer Success Expert

Zameen Media Pvt. Ltd.; Lahore; On-site; PKR 350,000 - 1,400,000; Full time

Job summary

A leading media company in Pakistan is seeking a Customer Support Specialist to respond to customer queries, assist with technical issues, and ensure a seamless user experience. The ideal candidate will have experience in customer support, excellent communication skills, and the ability to multitask effectively in a fast-paced environment. This position is based in Lahore and offers opportunities to collaborate with various teams.

Qualifications

• Experience as a Customer Support Specialist or in a similar role.
• Understanding of how CRM systems work.
• Familiarity with the industry is a plus.

Responsibilities

• Respond to customer queries via email or chat.
• Identify customer needs and guide them on features.
• Update internal databases with customer interactions.
• Follow up to ensure customers' issues are resolved.

Skills

Excellent communication skills

Problem-solving skills

Multi-tasking abilities

Patience

Tools

Help desk software

CRM systems

Job description

A leading media company in Pakistan is seeking a Customer Support Specialist to respond to customer queries, assist with technical issues, and ensure a seamless user experience. The ideal candidate will have experience in customer support, excellent communication skills, and the ability to multitask effectively in a fast-paced environment. This position is based in Lahore and offers opportunities to collaborate with various teams.