Call Quality & Performance Coach

Translation Empire; Rawalpindi Cantonment; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

A leading translation services provider is seeking a Call Quality Monitor to assess employee performance and service quality. The role involves documenting evaluations, providing feedback, and collaborating with team leaders to enhance customer interactions. Ideal candidates should have a Bachelor’s degree and experience in call quality monitoring with strong communication skills. This position offers the opportunity to implement quality initiatives for improved customer satisfaction.

Qualifications

• Proven experience in call quality monitoring or a similar role.
• Excellent communication and interpersonal skills.
• Ability to provide constructive feedback and coaching.

Responsibilities

• Monitor inbound and outbound calls to assess employee performance.
• Document call evaluations and maintain accurate records.
• Collaborate with team leaders to develop coaching sessions.

Skills

Analytical skills

Communication skills

Attention to detail

Coaching

Education

Bachelor’s degree in English Literature or related field

Tools

Call monitoring tools

CRM software

Job description

A leading translation services provider is seeking a Call Quality Monitor to assess employee performance and service quality. The role involves documenting evaluations, providing feedback, and collaborating with team leaders to enhance customer interactions. Ideal candidates should have a Bachelor’s degree and experience in call quality monitoring with strong communication skills. This position offers the opportunity to implement quality initiatives for improved customer satisfaction.