Call Centre Representatives - CSR

Talk Agent; Lahore; On-site; PKR 350,000 - 1,400,000; Full time

Job summary

A reputable Call Center in Lahore is seeking customer service representatives to manage customer queries and complaints. As a CSR, you will provide product information, resolve issues, and ensure customer satisfaction. The role requires excellent communication skills and offers a salary range of 25k to 40k PKR per month.

Qualifications

• Previous experience working with customer support/client service representative is a plus.
• Ability to multi-task, prioritize, and manage time effectively.
• Ability to stay calm when customers are stressed or upset.

Responsibilities

• Manage large amounts of incoming phone calls.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle customer complaints and provide appropriate solutions.

Skills

Excellent spoken and written communication skills

Strong phone contact handling skills

Active listening

Customer orientation

Education

High School Diploma, Bachelors, Masters, or equivalent

Tools

CRM systems

Job description

We at Talk Agent, are hiring customer service representatives to manage customer queries and complaints. Talk Agent is a reputable Call Center providing customer support and satisfying clients for over a decade.

Aa a Customer Service Representative, or CSR, you will will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

As a CSR, you will be responsible to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Responsibilities:

• Manage large amounts of incoming phone calls
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers

Requirements:

• High School Diploma, Bachelors, Masters, or equivalent.
• EXCELLENT spoken and written communication skills
• Previous experience working with customer support/ client service representative is a plus
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize, and manage time effectively
• Ability to stay calm when customers are stressed or upset.

Salary Range:

• 25k to 40k per month

3 shift are available

• 8:00 am to 4:00 pm
• 4:00 pm to 12:00 am
• 12:00 am to 8:00 am

Job Specification

Excellent oral and written communication
English Fluency
Calm personality
Bachelors/Intermediate