Call Center Manager

Bridgeway Telecom; Islamabad Capital Territory; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

A telecommunications company in Islamabad is seeking a call center team leader. The ideal candidate should have 2 years of experience in the call center industry, be fluent in English, and possess strong communication skills. Responsibilities include conducting interviews, providing training, and ensuring team performance. The position is located near Bahria Town Phase 7 and 8.

Qualifications

• 2 years of experience in the call center industry.
• Located around Bahria Town Phase 7 and 8.

Responsibilities

• Conduct interviews with experience in hiring and firing.
• Provide training sessions.
• Monitor team leaders and promote a conducive working environment.

Skills

Fluency in English

Good communication skills

Team management

Job description

Responsibilities

• Must be able to conduct interviews with experience of hiring and firing.
• Must be able to provide full proof training sessions.
• Ensure effective traffic management through adherence on the floor.
• Guide and monitor Team Leader in achieving targets on daily basis.
• Promote a conductive working environment for all employees and ensure discipline on the floor.
• Assist in implementation and maintenance of highest level of quality assurance systems within the call center.
• Maintain record of the performance of his team leaders and deliver performance appraisals periodically.

Job Specification

• Must be fluent in speaking English with good communication skills.
• Must have the experience of 2 years in Call Center industry.
• Must be located around Bahria Town Phase 7 and 8.

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