Call Center Agents - Flight / Travel Agent

Bright Holiday & Flights Limited; Lahore; On-site; PKR 350,000 - 1,400,000; Full time

Job summary

A travel agency in Pakistan is seeking a qualified Travel Agent. The successful candidate will handle customer inquiries, resolve complaints, and possess strong sales skills. Ideal candidates should have experience in travel bookings and knowledge of domestic and international travel trends. Fluency in English is essential, and additional languages are a plus.

Qualifications

• Proven work experience as a Travel Agent.
• Excellent knowledge of computer reservations systems.
• Strong sales skills and commercial awareness.

Responsibilities

• Handle customer inquiries and address concerns.
• Document calls according to procedures.
• Route calls to appropriate sources.

Skills

Customer service skills

Sales skills

Fluency in English

Multilingualism

Communication skills

Negotiation skills

Education

Degree in Hospitality, Travel, Tourism, Business or relevant field

Tools

Computer reservations systems

GDS systems

Job description

Responsibilities

• Handling customers inquiries and addressing their concerns
• Document the calls according to the standard procedures.
• Route calls to appropriate sources
• Manage and resolve customers complaints
• Give overview to the customers about the product

Bright Holiday & Flights Limited, Pakistan

Preferred Locations: Pakistan

Qualifications

• Proven work experience as a Travel Agent
• Excellent knowledge of computer reservations systems, GDS systems and e-travelling
• Fluency in English; multilingualism is a plus
• Strong sales skills and commercial awareness
• Ability to interact, communicate and negotiate effectively
• Sound knowledge of domestic and international travel trends
• Degree in Hospitality, Travel, Tourism, Business or relevant field