Call Center Agent

TTG-The Technology Group; Islamabad Capital Territory; On-site; PKR 350,000 - 1,400,000; Full time

Job summary

A leading technology company in Islamabad is seeking a Customer Service Representative. You will be the primary contact for customers, handling inquiries and resolving issues effectively. The ideal candidate has strong communication skills and proficiency in customer service software. This position offers a competitive salary, health benefits, and opportunities for career advancement.

Benefits

Competitive salary with performance-based bonuses

Comprehensive health and wellness benefits

Paid time off and holidays

Opportunities for career advancement

Friendly work environment

Qualifications

• Clear and effective communication with customers.
• Ability to handle complaints calmly.
• Organized and multitasking capabilities.

Responsibilities

• Handle inbound and outbound customer inquiries.
• Assist customers with order placements and complaints.
• Document customer interactions accurately.

Skills

Strong communication skills

Problem-solving skills

Active listening

Proficiency in customer service software

Organizational skills

Education

High school diploma or equivalent

Additional qualifications in customer service

Tools

CRM tools

Job description

Overview

As a Customer Service Representative (CSR), you will be the frontline point of contact between the company and its customers, ensuring that their inquiries, concerns, and issues are handled efficiently and professionally. You will play a vital role in enhancing the customer experience by providing accurate information, resolving problems, and ensuring customer satisfaction.

Key Responsibilities

• Handle inbound and outbound customer calls, emails, and live chat inquiries.
• Provide product and service information to customers, resolving any questions or concerns they may have.
• Assist customers with order placements, returns, billing inquiries, and account management.
• Address customer complaints and provide appropriate solutions and alternatives in a timely manner.
• Follow communication procedures, guidelines, and policies.
• Document customer interactions and maintain accurate customer records.
• Collaborate with other departments to resolve complex issues and ensure smooth operations.
• Continuously strive to improve customer satisfaction and enhance the customer experience.

Requirements

• Strong communication skills, both verbal and written.
• Ability to listen actively and empathize with customers.
• Problem-solving skills with the ability to handle difficult or challenging situations calmly and efficiently.
• Proficiency in using customer service software, CRM tools, and other related technologies.
• Strong organizational and multitasking abilities.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• High school diploma or equivalent; additional qualifications in customer service or related fields are a plus.

Preferred Qualifications

• Previous experience in a customer service role.
• Familiarity with the company’s products and services.
• Ability to work in flexible shifts, including evenings, weekends, and holidays, if required.
• Competitive salary with performance-based bonuses.
• Comprehensive health and wellness benefits.
• Paid time off and holidays.
• Opportunities for career advancement and skill development.
• Friendly and supportive work environment.
• Fresh Canditates are encouraged to apply.

Job Specification

• Strong communication skills, both verbal and written.
• Ability to listen actively and empathize with customers.
• Problem-solving skills with the ability to handle difficult or challenging situations calmly and efficiently.
• Proficiency in using customer service software, CRM tools, and other related technologies.
• Strong organizational and multitasking abilities.
• Information Technology and Services - Karachi, Pakistan