Cafe Managers

Second Cup Pakistan; Islamabad; On-site; PKR 350,000 - 1,400,000; Full time

Job summary

A café chain is looking for a Café Manager to oversee daily operations in Islamabad. The successful candidate will manage staff, ensure quality service, and implement effective café policies. Desired skills include team management, customer relations, and multitasking abilities. Benefits include salary, tips, international certifications, and health insurance.

Benefits

Salary + Daily Tip

International Certifications

Health Insurance

Paid Leaves

Qualifications

• Highly motivated with excellent management and leadership skills.
• Ability to handle multiple tasks while maintaining a positive attitude.
• Detailed oriented with strong time management and organizational skills.

Responsibilities

• Manage daily café operations and ensure guest satisfaction.
• Hire, train, and support staff, including supervisors and baristas.
• Implement café policies and procedures to maintain service quality.

Skills

Team Management

Customer Relation Management

Team Motivation

Job description

Purpose

Job Description (Café Manager)

Café Manager is responsible for the successful daily operations of the café. He/she hires, trains, manages, and supports shift supervisor, Baristas in order to ensure that the team will provide consistent products, a clean working environment and the highest level of guest experience.

Key Duties & Responsibilities

• Demonstrating passion and confidence for the Second Cup Brand
• Honour guests by providing quick, friendly and genuine service
• Generates guest satisfaction; responds appropriately to guest concerns.
• Manages and motivates shift supervisors and baristas
• Develops and implements café policies and procedures
• Ensures that shift supervisors and Baristas are adhering to all Second Cup Standards and product quality and guest services are always consistent.
• Responsible for hiring, firing, training and conducting performance reviews
• Assist Operations Manager with placing orders of supplies required for the café

Required Knowledge, Skills And Abilities

• Highly motivated
• Handle multiple tasks at one time
• Maintain a positive morale and professional attitude at all times
• Excellent management and leadership skills
• Have an understanding of food and beverage operations
• Must be flexible and able to work days, evening and weekends when called upon
• Detailed oriented; strong time management, prioritization and organizational skills
• Strong written and verbal communication skills with the ability to effectively negotiate and resolve conflict.
• Communicates with coworkers & management to solve issues and prove quality & service
• Works with baristas, shift supervisors and management to effectively implement positive change
• Ensures all baristas and shift supervisors are following cash handling procedures at all times
• Follow business procedures for handling voids and cash handling mistakes
• End of shift reconciliation of cash and register records

Extra Benefits

• Salary + Daily Tip
• International Certifications
• Health Insurance
• Paid Leaves

Skills

• Team Management, Customer Relation Management, Team Motivation