Business Advisory Senior Analyst

Accenture; Hyderabad City Taluka; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

A leading global professional services company in Hyderabad is seeking a Business Advisory Senior Analyst to coordinate training operations and oversee new joiner orientation. You will ensure effective coaching and development of customer service skills. The ideal candidate has at least 5 years of experience, strong organizational abilities, and is flexible to work night shifts. This role offers a dynamic team-oriented environment focused on continuous improvement.

Qualifications

• Minimum of 2 years of customer support experience.
• Minimum of 1 year of training experience.
• Experience working within a training role.

Responsibilities

• Coordinates and oversees training for operations and new joiner orientation.
• Ensures coaching, training, and mentoring on Client specified processes.
• Monitors and reports on employees' training and development plans.

Skills

Customer support experience

Training experience

Excellent communication skills

Strong organizational skills

Interpersonal skills

Education

Any Graduation

Tools

Jira

ServiceNow

Job description

Skill required: Next Generation Customer Operations - Training and Performance Support

Designation: Business Advisory Senior Analyst

Qualifications: Any Graduation

Years of Experience: 5 to 8 years

About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

What would you do?

• Coordinates and oversees training for operations and new joiner orientation. Position also promotes a team-oriented environment through people development strong leadership, continuous improvement and cross-functional support.
• Primary responsibility is to ensure that coaching training and mentoring as well as domain expertise on Client specified processes users and customer service.
• Work with Training Lead to produce plans to meet training and development needs and manage training delivery measurement and follow-up as necessary.
• Monitor measure and report on employees training and development plans and achievements within agreed formats and timescales.
• Ensure that the current knowledge is updated regularly through huddles monitoring etc.
• Ensure that training content is kept up to date based on client feedback.

What are we looking for?

• This will be based in Hyderabad Client office.
• Must be flexible to work in Night shift between 8 PM (CT) – 4.00 AM (IST) including weekends and holidays (It’s a 5-day working day week which may include weekends).
• Minimum of 2 years of customer support experience.
• Minimum of 1 year of training experience.
• Experience working within training role.
• Excellent communication and interpersonal skills.
• Strong organizational and administrative skills.

Roles and Responsibilities:

• Well-developed analytical skills and the ability to provide clarity to complex issues and synthesize substantial amounts of information.
• Familiarity with issue tracking tools (e.g., Jira, ServiceNow) and labeling/annotation user interfaces.
• Understanding of priority/severity frameworks and classification schemas.
• Experience in QA testing, triage, bug reproduction, or labeling workflows.
• Understanding of GenAI concepts (prompt engineering, LLM behavior, model evaluation) and popular GenAI tools (ChatGPT, Claude, Gemini, etc.).