AWS Connect Transformation Lead

Accenture; Hyderabad City Taluka; On-site; PKR 3,500,000 - 4,500,000; Full time

Job summary

A leading consulting firm is looking for an Analyst to join their Customer Sales & Service Consulting practice. The role involves leading teams to implement transformative contact center solutions using AWS technologies, including Amazon Connect and Lambda. Candidates should have at least 2 years of relevant experience and a strong understanding of contact center technology. This position offers opportunities to work with G2000 clients and develop management skills in a collaborative environment.

Benefits

Personalized training modules

Opportunity to thrive in a culture committed to equality

Qualifications

• Minimum 2 years of experience in delivering SaaS or PaaS related projects.
• Deep expertise on Amazon Connect product features and related AWS services.
• Ability to understand customer challenges and address them effectively.

Responsibilities

• Lead a team to implement contact center transformations.
• Manage proposals in response to client requests.
• Grow the business through hiring and nurturing talent.

Skills

AWS contact center

Amazon Connect flows

AWS Lambda

Lex bots

Excellent communications skills

Program management

Education

Bachelor’s degree in related field

Post-Graduation in Business management

Tools

Amazon Lex

AWS Cloud platform

Salesforce

ServiceNow

Job description

A leading consulting firm is looking for an Analyst to join their Customer Sales & Service Consulting practice. The role involves leading teams to implement transformative contact center solutions using AWS technologies, including Amazon Connect and Lambda. Candidates should have at least 2 years of relevant experience and a strong understanding of contact center technology. This position offers opportunities to work with G2000 clients and develop management skills in a collaborative environment.