AVP – Sr Manager, DX GenAI Platforms Operations

genpact; Hyderabad City Taluka; On-site; PKR 2,000,000 - 3,000,000; Full time

Job summary

A leading technology firm is seeking an AVP – DX GenAI Platforms Operations to oversee the AI Experiences (MAX) platform. The role involves ensuring performance and compliance while implementing LLMOps practices for AI solutions. Ideal candidates will have strong experience in platform operations and service management, driving innovation across global business units. This position is based in Pakistan, offering an opportunity to shape the future of AI solutions.

Qualifications

• Experience in AI platform operations and management at scale.
• Proficiency in implementing LLMOps practices.
• Strong understanding of service management processes.

Responsibilities

• Lead operations of the AI Experiences (MAX) Platform ensuring availability and performance.
• Develop and operationalize LLMOps practices for efficiency.
• Establish service management processes for GenAI platforms.

Skills

Platform Operations

LLMOps practices

Service management

Governance and compliance

AI solutions deployment

Job description

Ready to build the future with AI?

At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Our AI Gigafactory, an industry‑first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large‑scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast‑moving, innovation‑driven environment, love building and deploying cutting‑edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Inviting applications for the role of AVP – DX GenAI Platforms Operations.

In this role, you serve as the operational backbone of the AI Experiences (MAX) platform—ensuring its continuous performance, compliance, and scalability to meet cross‑segment demands. The role bridges the gap between cutting‑edge AI innovation and enterprise‑grade service delivery by implementing robust LLMOps practices, maintaining governance alignment, and driving AI operational excellence in consistent Responsible AI principles.

Responsibilities

Key Responsibilities

Platform Operations & Reliability

• Lead the comprehensive operations of the AI Experiences (MAX) Platform, ensuring high availability, scalability, and optimal performance of GenAI services across global business units.
• Implement strategies to enhance platform reliability and resilience, proactively addressing potential challenges.

LLMOps Implementation

• Develop and operationalize Large Language Model Operations (LLMOps) practices, encompassing model deployment, monitoring, versioning, rollback, and performance tuning at scale.
• Ensure efficient management of AI models to maximize their effectiveness and business impact.

Service Management & Support

• Establish and manage robust service management processes, including incident management, service‑level agreements (SLAs), change management, and continuous service improvement for GenAI platforms.
• Drive excellence in service delivery through proactive support and management strategies.

Governance & Compliance Alignment

• Ensure platform adherence to Responsible AI, data privacy, security, and compliance policies by collaborating with Segment, Corporate, Enterprise Architecture (EA), and the GenAI Center of Excellence (COE) governance bodies.
• Implement frameworks to uphold ethical and secure AI practices.

Platform Roadmap Execution

• Operationalize the GenAI platform roadmap by translating strategic priorities into scalable and secure service offerings, infrastructure improvements, and automation pipelines.
• Drive the execution of initiatives that align with organizational goals and enhance platform capabilities.

Cross‑Segment Enablement

• Partner with DX GenAI platform and product teams, developers, and business stakeholders to enable AI‑driven solutions through reusable services, templates, SDKs, and APIs that accelerate innovation.
• Foster collaboration to drive cross‑segment AI adoption and innovation.

Monitoring, Observability & Reporting

• Track key performance indicators (KPIs) for platform and product utilization, model effectiveness, and business impact.