Assistant Manager - Citrix Support.MGN Pak- TECH - TOPS - End - User Services.MIT - PAKCOE

Mashreq; Karachi Division; Presencial; PKR 3.500.000 - 6.000.000; Jornada completa

Descripción de la vacante

Mashreq is seeking a Senior Citrix Engineer to design, implement, and support Citrix environments across OnPrem and DaaS. The role focuses on delivering reliable, secure, and scalable Citrix infrastructure with a strong emphasis on performance optimization and hybrid integration.

You will lead migrations from OnPrem to DaaS, manage hybrid VDI environments, and coordinate with cross-functional teams to ensure timely delivery and compliance with security policies.

Formación

• Eight+ years of Citrix administration experience across OnPrem and cloud (DaaS).
• Experience designing VDI solutions with high availability and security.
• Proven ability to optimize performance and troubleshoot Citrix issues.

Responsabilidades

• Design and implement Citrix infrastructure strategies for OnPrem and cloud.
• Develop and deploy scalable VDI solutions.
• Monitor performance, optimize resources, and reduce latency.

Conocimientos

Citrix Tech Expertise

VDI Design

Load Balancing

PowerShell Scripting

RBAC & Security

Herramientas

Citrix NetScaler

PowerShell

Citrix Cloud

Descripción del empleo

Job Purpose:

• The Senior Citrix Engineer is responsible for the design, implementation, and support of Citrix environments (both OnPrem and DaaS). This role ensures efficient delivery of Citrix infrastructure solutions that provide a seamless end-user experience while maintaining a highly available and secure system. The engineer manages the technical landscape, addresses performance bottlenecks, and proactively optimizes system resources, ensuring stability and alignment with business goals.

Key Result Areas:

• Design & Architecture:
  • Develop and implement robust Citrix infrastructure strategies for both OnPrem and cloud environments.
  • Design VDI solutions that align with organizational requirements, ensuring scalability, security, and high availability.
• Performance Optimization:
  • Monitor and improve Citrix performance, focusing on reducing latency, addressing IOPS issues, and ensuring optimal resource allocation.
  • Implement traffic routing strategies for effective load balancing and enhanced user experience.
• Cloud & OnPrem Integration:
  • Oversee the migration of users from OnPrem to DaaS, ensuring minimal disruption and optimal resource utilization.
  • Manage hybrid VDI environments and ensure smooth interoperation between OnPrem and cloud infrastructure.
• Troubleshooting & Support:
  • Provide tier 2 & 3 support for critical issues, solving complex Citrix-related problems.
  • Perform root cause analysis of recurring issues, implementing permanent solutions and documenting fixes.
• Security & Compliance:
  • Ensure Citrix environments meet all regulatory requirements, applying patches, security updates, and maintaining proper access controls.
  • Manage RBAC (Role-Based Access Control) to restrict access to sensitive information.
• Project Management:
  • Lead projects related to Citrix infrastructure upgrades, including Citrix Cloud migrations and NetScaler tech refreshes.
  • Coordinate with teams to ensure timely delivery of projects and address any blockers.

Knowledge, Skills and Experience:

• 1. Knowledge:
  • Citrix Technology Expertise:
    • In-depth understanding of Citrix Virtual Apps and Desktops, Citrix NetScaler, and Citrix Workspace Environment Management (WEM).
    • Strong knowledge of both OnPrem and cloud-based (DaaS) Citrix solutions, including hybrid environment configurations.
    • Expertise in traffic management, load balancing, resource optimization, and session management.
• 2. Cloud Infrastructure:
  • Good understanding of public and private cloud environments (Azure) and their integration with Citrix DaaS.
  • Knowledge of virtualization technologies like Hyper-V, VMware, and their integration with Citrix solutions.
• 3. Security & Compliance:
  • Knowledge of cybersecurity principles, especially related to virtual desktop infrastructure, encryption, access control, and security policies.
  • Understanding of regulatory compliance standards (e.g., GDPR, ISO 27001, PCI-DSS) and how they apply to Citrix environments.
• 4. Networking:
  • Knowledge of network protocols, VPN configurations, firewalls, and WAN optimization as they relate to Citrix and VDI deployments.
  • Familiarity with routing, traffic distribution, and managing latency issues in hybrid environments.
• 5. Skills:
  • Technical Skills:
    • Advanced troubleshooting skills, including performance monitoring, resource management, and issue resolution within Citrix environments.
    • Expertise in automation, scripting (e.g., PowerShell), and deployment methodologies for Citrix environments.
    • Proficiency in managing Citrix policies, profiles, and creating optimized machine catalogs and delivery groups.
• 6. Project Management:
  • Strong skills in managing projects, from planning and implementation to monitoring and evaluation, ensuring timely and successful execution.
  • Ability to balance multiple projects, including migrations, upgrades, and ongoing BAU activities.
• 7. Communication & Collaboration:
  • Strong interpersonal skills, with the ability to communicate technical concepts to both technical and non-technical stakeholders.
  • Experience in leading and collaborating with cross-functional teams (network, security, application, etc.) to align Citrix operations with business objectives.
• 8. Analytical & Problem Solving:
  • Strong analytical skills to evaluate system performance, diagnose complex issues, and implement long-term solutions.
  • Proactive in identifying potential risks or performance bottlenecks and implementing preventive measures.
• 9. Experience:
  • Experience in Citrix Administration:
    • 8+ years of experience in managing Citrix environments (OnPrem and cloud), including design, deployment, and troubleshooting.
    • Experience in managing large-scale VDI environments with hundreds or thousands of users across multiple geographies.
    • Proven track record in managing Citrix Cloud migrations and hybrid Citrix deployments.
• 10. Infrastructure & Cloud Experience:
  • Experience working with public/private cloud platforms (e.g., Azure) and integrating them with Citrix DaaS solutions.
  • Familiarity with enterprise-scale infrastructure, including storage, networking, and virtualization technologies.
• 11. Project Leadership:
  • Experience leading infrastructure projects, particularly involving Citrix, including technology refreshes, cloud migrations, and performance optimizations.