Assistant Manager - Citrix Support (Mashreq Global Network Pakistan)

Mashreq; Pakistan; Presencial; PKR 2.000.000 - 3.200.000; Jornada completa

Descripción de la vacante

Mashreq is seeking a Senior Citrix Engineer to design, implement, and support Citrix environments (OnPrem and DaaS) across hybrid setups. You will drive performance optimization, load balancing, and secure access controls to ensure a seamless user experience.

You will lead migrations from OnPrem to DaaS, manage Citrix Cloud migrations, and collaborate with network, security, and application teams to deliver scalable, compliant solutions.

Formación

• 8+ years of Citrix administration experience (OnPrem and cloud).
• Experience with Citrix Cloud migrations and hybrid deployments.
• Strong knowledge of performance, load balancing, and resource optimization.
• Familiarity with Azure integration and VDI provisioning.
• RBAC and security/compliance awareness.

Responsabilidades

• Design, implement, and support Citrix environments (OnPrem and DaaS).
• Develop strategies for scalable, secure VDI and app delivery.
• Monitor performance, reduce latency, and optimize IOPS.
• Lead migrations from OnPrem to DaaS and Cloud.
• Coordinate with cross-functional teams to deliver projects.
• Provide Tier 2/3 support and root-cause analysis.

Conocimientos

Citrix VDI/Apps

NetScaler

WEM

PowerShell

Load balancing

Hybrid Citrix

Cloud Citrix

Herramientas

Azure

Hyper-V

VMware

Citrix Cloud

Descripción del empleo

• The Senior Citrix Engineer is responsible for the design, implementation, and support of Citrix environments (both OnPrem and DaaS). This role ensures efficient delivery of Citrix infrastructure solutions that provide a seamless end-user experience while maintaining a highly available and secure system. The engineer manages the technical landscape, addresses performance bottlenecks, and proactively optimizes system resources, ensuring stability and alignment with business goals.

Key Result Areas:

• Develop and implement robust Citrix infrastructure strategies for both OnPrem and cloud environments.
• Design VDI solutions that align with organizational requirements, ensuring scalability, security, and high availability.

Performance Optimization:

• Monitor and improve Citrix performance, focusing on reducing latency, addressing IOPS issues, and ensuring optimal resource allocation.
• Implement traffic routing strategies for effective load balancing and enhanced user experience.
• Oversee the migration of users from OnPrem to DaaS, ensuring minimal disruption and optimal resource utilization.
• Manage hybrid VDI environments and ensure smooth interoperation between OnPrem and cloud infrastructure.

Troubleshooting & Support:

• Provide tier 2 & 3 support for critical issues, solving complex Citrix-related problems.
• Perform root cause analysis of recurring issues, implementing permanent solutions and documenting fixes.

Security & Compliance:

• Ensure Citrix environments meet all regulatory requirements, applying patches, security updates, and maintaining proper access controls.
• Manage RBAC (Role-Based Access Control) to restrict access to sensitive information.

Project Management:

• Lead projects related to Citrix infrastructure upgrades, including Citrix Cloud migrations and NetScaler tech refreshes.
• Coordinate with teams to ensure timely delivery of projects and address any blockers.

Knowledge, Skills and Experience:

• In-depth understanding of Citrix Virtual Apps and Desktops, Citrix NetScaler, and Citrix Workspace Environment Management (WEM).
• Strong knowledge of both OnPrem and cloud-based (DaaS) Citrix solutions, including hybrid environment configurations.
• Expertise in traffic management, load balancing, resource optimization, and session management.
• Good understanding of public and private cloud environments (Azure) and their integration with Citrix DaaS.
• Knowledge of virtualization technologies like Hyper-V, VMware, and their integration with Citrix solutions.

Security & Compliance:

• Knowledge of cybersecurity principles, especially related to virtual desktop infrastructure, encryption, access control, and security policies.
• Understanding of regulatory compliance standards (e.g., GDPR, ISO 27001, PCI-DSS) and how they apply to Citrix environments.

Networking:

• Knowledge of network protocols, VPN configurations, firewalls, and WAN optimization as they relate to Citrix and VDI deployments.
• Familiarity with routing, traffic distribution, and managing latency issues in hybrid environments.
• Technical Skills:
• Advanced troubleshooting skills, including performance monitoring, resource management, and issue resolution within Citrix environments.
• Expertise in automation, scripting (e.g., PowerShell), and deployment methodologies for Citrix environments.
• Proficiency in managing Citrix policies, profiles, and creating optimized machine catalogs and delivery groups.

Project Management:

• Strong skills in managing projects, from planning and implementation to monitoring and evaluation, ensuring timely and successful execution.
• Ability to balance multiple projects, including migrations, upgrades, and ongoing BAU activities.
• Strong interpersonal skills, with the ability to communicate technical concepts to both technical and non-technical stakeholders.
• Experience in leading and collaborating with cross-functional teams (network, security, application, etc.) to align Citrix operations with business objectives.

Analytical & Problem Solving:

• Strong analytical skills to evaluate system performance, diagnose complex issues, and implement long-term solutions.
• Proactive in identifying potential risks or performance bottlenecks and implementing preventive measures.

Experience in Citrix Administration:

• 8+ years of experience in managing Citrix environments (OnPrem and cloud), including design, deployment, and troubleshooting.
• Experience in managing large-scale VDI environments with hundreds or thousands of users across multiple geographies.
• Proven track record in managing Citrix Cloud migrations and hybrid Citrix deployments.
• Experience working with public/private cloud platforms (e.g., Azure) and integrating them with Citrix DaaS solutions.
• Familiarity with enterprise-scale infrastructure, including storage, networking, and virtualization technologies.
• Experience leading infrastructure projects, particularly involving Citrix, including technology refreshes, cloud migrations, and performance optimizations.