Analyst, Wealth Management Operations

Standard Chartered; Karachi Division; On-site; PKR 1,800,000 - 3,000,000; Full time

Benefits offered by this job

Flexible working options

Wellbeing support

Learning & development

Diversity & inclusion

Job summary

Standard Chartered in Pakistan seeks an Operations Risk professional to ensure seamless processing of Bancassurance, Government securities and Mutual Funds applications, while maintaining AML/CDD controls and risk governance. The role drives process improvements and adheres to service standards across wealth management operations.

It emphasizes timely reporting to senior management, internal controls, and continuous control enhancements within a banking environment.

Qualifications

• Experience in wealth management operations and processing of wealth products.

Responsibilities

• Contribute to superior service delivery and cost control by ensuring error-free, timely processing of wealth product sales and post-sales applications.
• Design and implement action plans for continuous process improvements to enhance processing efficiency and controls.
• Ensure adherence to service standards, risk controls, and regulatory guidelines in Wealth Management operations.
• Provide timely data/information for reports required by Group, Central Bank and Tax authorities.
• Act as a backup for Line Manager and ensure risk reviews and escalation to risk forums.

Skills

Operational Risk Management

Governance & Control

AML & CDD Compliance

Process Improvement

Risk Communication

Job description

Job Summary

Process all Bancassurance, Government securities and Mutual Funds applications timely and to complete any other additional task assigned by Line Manager or above. Exercise vigilance before processing of transactions to avoid any operational loss. Suggest improvements in current practices and implement action plans for continuous process improvements to enhance processing efficiency.

Job Summary

Process all Bancassurance, Government securities and Mutual Funds applications timely and to complete any other additional task assigned by Line Manager or above. Exercise vigilance before processing of transactions to avoid any operational loss. Suggest improvements in current practices and implement action plans for continuous process improvements to enhance processing efficiency.

Key Responsibilities

• To contribute towards superior service delivery and cost control related to operations of the Wealth Management Businesses by ensuring error free and timely processing of wealth product’s sale and after sales applications.
• To ensure that wealth product’s sale and after sales related activities are carried out with the maximum efficiency, security & control and that service is provided to both internal & external customers in accordance with agreed service standards.
• To design, recommend and implement action plans for continuous process improvements to enhance both processing efficiency and operational controls and save costs.
• Ensuring Wealth Management Operations deliver service as per agreed service standards.
• Ensuring initiation, tracking, monitoring, and delivering of key improvement initiatives and projects.
• Ensuring changes to system, processes or product offerings are handled in an effective and seamless manner delivering the expected outcomes.
• Ensures that the work is performed in accordance with Management Manual, Process Guides, the agreed customer service standards, operational risk requirements and Central Bank regulatory controls.
• Highlight inherent risk within processes to Senior Management to ensure bank risk is kept to the minimum.
• Suggests improvements and enhancements in current practices, taking future needs into consideration.
• Follows rigorously Service Level Agreements established with key internal departments to maintain relationships effectively and efficiently with them.
• Document retaining vault’s keys are handled as per group policy.
• All Bancassurance, Government securities and Mutual Funds applications are processed timely.
• Ensure compliance of Anti Money Laundering (AML), Customer Due Diligence (CDD) policies & procedures in accordance with Group and Local Regulatory guidelines.
• Provides timely data/information to officers concerned in preparation of reports/returns required by Group, Central Bank and Tax authorities.
• Acts as a backup for Line Manager as per department’s backup schedule and contingency plans.
• Due care and vigilance to be taken before processing of transaction to avoid any operational loss.
• Ensure to complete any other additional task assigned by Line Manager or above.
• Vault keys held as per the combination of keys and mentioned on key register.
• Ensure all records are properly stored and archived as per Bank policy.
• Effectively manage risks and create a robust control environment.
• Ensure adherence to all CST (Control Sample Testing) and HCL (Health Checklist).
• Assist in coordinating, facilitating, and promoting understanding of Operational Risk and in implementation and management of Governance & Control within the unit.
• Ensure to review and assess risks within my given segment and maintain complete oversight of the risk with controls and ensure that the same are escalated to the respective risk forums with appropriate action plans. Where there is a need to retarget or change any action emanating out of any external/uncontrollable factor, the same will be escalated well before time for necessary actions to be imparted with required approval as per the bank’s requirement
• Ensure that all processes/practices in the Unit comply with the Bank’s risk and compliance procedures to minimize security and risk exposure.
• Formulate improvements in operating procedures to effectively manage risks and create a robust control environment.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What We Offer

In line with our Fair Pay Charter,

we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.