AI-Powered Technical Support Engineer

Motive

Islamabad, Karachi Division, Lahore

Hybrid

PKR 22,142,000 - 30,446,000

Full time

14 days+

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Job summary

Motive empowers teams to manage drivers, vehicles, equipment, and fleet spend in a single system. The Sr. Technical Support Engineer is a subject matter expert who tracks, diagnoses, and troubleshoots cases, trains colleagues, and alerts stakeholders on trends.

You will ensure high-quality, timely support across phone, chat, and email channels. You will work with Motive Front End Dashboard and Backend Console, applying your RESTful APIs, SQL, and programming knowledge to resolve issues while

Qualifications

Bachelor's Degree in Computer Science/Engineering or equivalent practical experience.
Understanding of RESTful APIs, SQL, Developer Knowledge, and OAuth 2.0.
Intermediate-level expertise in Python, C++, C#, or Ruby.
Familiarity with SAAS-based products.
Proficient in data analysis and problem solving.
Excellent written and verbal communication; able to mentor teammates.
Flexibility to participate in on-call rotation.

Responsibilities

Communicate with customers about reported issues, escalated cases, and urgent inquiries to minimize customer churn.
Utilize engineering tools to modify user/vehicle data for resolving support issues.
Perform data analysis using analytics tools to assess issue impact and prevalence.
Determine resolutions by identifying data, hardware, or process changes with minimal disruption.
Identify root causes of errors/bugs and report to Technical Leads.
Exceed customer expectations in quality, timeliness, and documentation.
Build knowledge through Front End Dashboard and Backend Console familiarity.
Provide feedback and write Knowledge-base articles to support teammates.