Accounting-Ready CSR: Customer Support & Inquiries

SalamTec; Karachi Division; On-site; PKR 350,000 - 1,400,000; Full time

Job summary

A leading consumer electronics company in Karachi is seeking a dedicated Customer Service Representative (CSR) with at least 1 year of experience in the accounting industry to ensure exceptional service and support to clients. The ideal candidate should possess strong communication skills, a customer-focused attitude, and relevant accounting software proficiency. Join us to contribute to customer satisfaction and enhance service excellence.

Qualifications

• At least 1 year of experience in the accounting industry.
• Ability to serve as the primary point of contact for customer inquiries.

Responsibilities

• Serve as the primary point of contact for customer inquiries and concerns related to accounting services.
• Provide accurate information about products, services, and policies.
• Handle customer complaints and resolve issues effectively and promptly.
• Process orders, returns, and exchanges efficiently.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with the accounting team to address client queries and support activities.
• Contribute to customer satisfaction by delivering timely and effective solutions.

Skills

Strong communication and interpersonal skills

Proficient in accounting principles and software

Excellent problem-solving abilities

Ability to manage multiple tasks and prioritize effectively

Customer-focused attitude and a passion for service excellence

Familiarity with CRM systems

Education

Bachelor's degree in Business Administration, Accounting or a related field

Job description

A leading consumer electronics company in Karachi is seeking a dedicated Customer Service Representative (CSR) with at least 1 year of experience in the accounting industry to ensure exceptional service and support to clients. The ideal candidate should possess strong communication skills, a customer-focused attitude, and relevant accounting software proficiency. Join us to contribute to customer satisfaction and enhance service excellence.