Workforce Supervisor: Scheduling & Real-Time Ops Lead

InteLogix; Manila; On-site; PHP 670,000 - 1,116,000; Full time

Job summary

InteLogix is a leading provider of integrated solutions, delivering exceptional customer experiences with cutting-edge technology. This role focuses on supervising schedulers, planners and analysts, and managing daily workload and quality.

Responsibilities include monitoring service levels, directing real-time adjustments and escalations, approving intraday exceptions, and coaching analysts while supporting hiring and onboarding.

Responsibilities

• Supervise schedulers, planners and analysts; manage daily workload, priorities and quality.
• Ensure schedules, reports and intraday actions are delivered accurately and on time.
• Monitor daily service level and staffing; direct real-time adjustments and escalations.
• Approve intraday exceptions and time-off within agreed guidelines.
• Coach analysts, run performance reviews and support hiring and onboarding.
• Act as escalation point for the WFM team and liaise with Operations team leaders.

Job description

InteLogix is a leading provider of integrated solutions, delivering exceptional customer experiences with cutting-edge technology. This role focuses on supervising schedulers, planners and analysts, and managing daily workload and quality.

Responsibilities include monitoring service levels, directing real-time adjustments and escalations, approving intraday exceptions, and coaching analysts while supporting hiring and onboarding.