Workforce Strategy & Analytics Manager – Client Success

ENGIE Impact; Mabalacat; On-site; PHP 400,000 - 600,000; Full time

Job summary

A global leader in sustainable solutions is seeking a Workforce Strategy & Analytics Manager for their Client Success department. This role involves monitoring project progress, managing dashboards, and fostering collaboration across various teams to align workforce strategies with business goals. Ideal candidates will have a strong background in strategic operations and analytics, with expertise in tools like Power BI and Salesforce. Join a dynamic environment focused on achieving client success.

Qualifications

• 5+ years in workforce planning or strategic operations.
• Experience in project tracking and dashboarding.
• Ability to monitor multiple initiatives simultaneously.

Responsibilities

• Monitor progress of strategic initiatives across Client Success.
• Build and maintain dashboards visualizing project status.
• Track and analyze workforce utilization and delivery capacity.

Skills

Strategic thinking

Analytical skills

Communication skills

Project management

Interpersonal skills

Education

Bachelor’s degree in Business or related field

Master’s preferred

Tools

Excel

Power BI

Tableau

Salesforce

Smartsheet

Job description

Empowering People for a Sustainable Future | Sr. Talent Acquisition @ ENGIE Impact | Talent Management

SUMMARY

The Workforce Strategy & Analytics Manager – Client Success plays a critical role in driving strategic execution across the Client Success organization. This role is responsible for monitoring project progress, overseeing key initiatives, and ensuring alignment between workforce capacity, business goals, and client outcomes. The manager builds and maintains dashboards, tracks KPIs and OKRs, and partners closely with leadership and cross-functional teams to keep strategic workstreams moving forward.

PRIMARY FUNCTIONS AND ESSENTIAL RESPONSIBILITIES:

Strategic Oversight & Initiative Tracking

• Monitor progress of strategic initiatives and workstreams across Client Success, ensuring timelines, deliverables, and ownership are clearly defined and maintained.
• Partner with leadership to track and report on progress against organizational goals, OKRs, and transformation priorities.
• Identify risks, blockers, or misalignments and proactively escalate or resolve to maintain momentum.
• Build and maintain dashboards that visualize project status, workforce metrics, and strategic KPIs.
• Provide regular reporting to senior leadership on initiative health, staffing alignment, and operational performance.
• Translate complex data into actionable insights to support decision-making.

Cross-Functional Coordination

• Serve as a central point of coordination across Client Success, Operations, Commercial, HR, and Finance to align on priorities and execution plans.
• Facilitate collaboration between internal teams to ensure shared accountability and timely delivery of strategic work.
• Lead or support cross-departmental meetings and planning sessions to drive alignment and transparency.

Performance Monitoring & Optimization

• Track and analyze workforce utilization, load balancing, and delivery capacity across teams.
• Recommend adjustments to staffing models, workflows, or priorities based on real-time data and business needs.
• Ensure visibility into team performance and workload distribution to support employee wellbeing and client satisfaction.
• Partner with RDM Workforce Manager to define and support staffing needs for Client Success.

Process & Systems Improvement

• Continuously improve planning, tracking, and reporting processes through automation, tooling, and best practices.
• Evaluate and implement systems (e.g., Power BI, Salesforce) to support real-time visibility and strategic alignment.

QUALIFICATIONS AND REQUIREMENTS:

Education/ Certifications/ Experience

• Bachelor’s degree in Business, Operations, Strategy, or related field (Master’s preferred).
• 5+ years in workforce planning, strategic operations, or program management in a service-based environment.
• Proven experience in project tracking, dashboarding, and cross-functional coordination.
• Strategic thinking and ability to align workforce planning with organizational goals
• Strong analytical skills with ability to interpret complex data and proficiency in tools like Excel, Power BI, Tableau, Salesforce and/or Smartsheet.
• Excellent project management and organizational skills
• Ability to monitor and track multiple initiatives and workstreams simultaneously
• Strong communication and interpersonal skills to collaborate across departments
• Experience with KPI and/or OKR tracking and reporting
• Ability to identify risks and proactively resolve issues to maintain momentum
• Comfort working in a fast-paced, dynamic environment with shifting priorities
• High attention to detail and commitment to data accuracy and integrity
• Experience with process improvement and systems implementation
• Ability to influence and partner with senior leadership

WORK ENVIRONMENT:

• Work schedules are determined by business need and manager discretion; full time employment is considered 40 hours per week
• Incumbent may be exposed to frequent noise caused by telephones, office machines, and nearby oral communications among fellow employees
• Working hours will follow PST.
• Performing duties and attending events during the evening and on the weekend occurs infrequently but may be required
• Must be able to travel 15-30% with 1-2 trips to the United States per year
• Traveling off-site to a local event is required