Workforce Planning Analyst - Clark, Pampanga (start ASAP)

TASQ Staffing Solutions; Philippines; Hybrid; PHP 420,000 - 510,000; Full time

Job summary

A staffing solutions company in Pampanga is looking for a Workforce Planning Analyst to interpret data and enhance workforce efficiency. The role requires developing forecasting models, creating efficient work schedules, and analyzing performance data. Candidates should possess strong analytical skills, and experience with workforce management software is preferred. This position offers a hybrid work arrangement of onsite and remote work.

Qualifications

• Strong analytical skills to interpret and analyze workforce data.
• Experience in workforce management software preferred.

Responsibilities

• Interpret and analyze workforce data to improve efficiency.
• Develop forecasting models for workforce needs.
• Create work schedules to maximize resource efficiency.
• Monitor call volume and adjust staffing levels.
• Analyze historical data for improved scheduling strategies.
• Prepare performance reports for management.
• Collaborate with team leaders on workforce issues.
• Utilize software for resource planning.
• Utilize workforce management software to enhance resource planning.

Tools

Workforce management software

Job description

About the job Workforce Planning Analyst - Clark, Pampanga (start ASAP)

About the Job: WFM Planning Analyst (Clark)

Work Arrangement: Hybrid (2-3x/week onsite until further notice)

Responsibilities

• The job description involves interpreting, analyzing, rating, and making recommendations to improve the workforce in order to reduce overheads and increase customer satisfaction and experience.
• It also entails gathering and reviewing a lot of information related to staff performance and customer issues with the goal of determining ways to improve operations through effective staffing decisions and increase customer satisfaction.
• Develop and manage accurate forecasting models to predict workforce needs.
  
• Create effective work schedules to maximize resource efficiency.
• Monitor real-time call volume and adjust staffing levels as necessary.
  
• Analyze historical data to improve forecasting accuracy and scheduling strategies.
• Prepare and distribute regular performance reports to management.
• Collaborate with team leaders to address workforce management issues.
• Utilize workforce management software to enhance resource planning.