WFM Planning Analyst - Clark, Pampanga

TASQ Staffing Solutions; Angeles; On-site; PHP 420,000 - 540,000; Full time

Job summary

A staffing solutions company is seeking a WFM Planning Analyst in Clark, Pampanga. The role involves analyzing workforce performance, creating work schedules, and improving customer satisfaction through effective staffing decisions. The ideal candidate has experience with WFM tools and is available to start ASAP. This position offers a hybrid work model, requiring on-site attendance 2 to 3 times a week.

Qualifications

• Experience in different WFM tools; must be able to start ASAP.
• Immediate start required.

Responsibilities

• Develop and manage accurate forecasting models to predict workforce needs.
• Create effective work schedules to maximize resource efficiency.
• Monitor real-time call volume and adjust staffing levels as necessary.
• Analyze historical data to improve forecasting accuracy and scheduling strategies.
• Prepare and distribute regular performance reports to management.
• Collaborate with team leaders to address workforce management issues.
• Utilize workforce management software to enhance resource planning.

Skills

Experience with WFM tools

Job description

About the job WFM Planning Analyst - Clark, Pampanga

TASQ is looking for aWFM Planning Analyst to start work in Clark, Pampanga ASAP.

The workforce analyst job description involves interpreting, analyzing, rating, and making recommendations to improve the workforce in order to reduce overhead and increase customer satisfaction and experience.

It also entails gathering and reviewing a lot of information related to staff performance and customer issues with the goal of determining ways to improve operations through effective staffing decisions and increase customer satisfaction.

Hybrid(until further notice) 2 to 3 times a week

Qualifications

Experiencein different WFM tools; must be able to start ASAP.

Responsibilities

• Develop and manage accurate forecasting models to predict workforce needs.
• Create effective work schedules to maximize resource efficiency.
• Monitor real-time call volume and adjust staffing levels as necessary.
• Analyze historical data to improve forecasting accuracy and scheduling strategies.
• Prepare and distribute regular performance reports to management.
• Collaborate with team leaders to address workforce management issues.
• Utilize workforce management software to enhance resource planning.