Workforce Optimization Specialist

Private Advertiser; Bacoor; On-site; PHP 357,000 - 580,000; Full time

Benefits offered by this job

Training programs

Performance incentives

Wellbeing initiatives

Career progression

Job summary

Private Advertiser is seeking a Work Force Management Officer in Bacoor, Cavite, to optimize staffing and service delivery across the contact center. You will forecast volumes, schedule staff, monitor adherence, and drive efficiency while ensuring quality and compliance.

The role requires strong analytics, proficiency with WFM tools, and experience in a fast-paced call center environment. Join a collaborative team focused on continuous improvement and client satisfaction.

Qualifications

• Proven experience in workforce management or staffing coordination within a call center or customer service environment.
• Bachelor's degree in a related field preferred.
• Strong analytical and problem-solving skills with data interpretation abilities.

Responsibilities

• Forecast call volumes and staffing needs using historical data and projections.
• Develop and maintain accurate staffing schedules aligned with demand.
• Monitor real-time adherence and adjust schedules to meet SLAs.

Skills

Workforce management

Staffing coordination

Call center operations

Excel

Data analytics

Communication

Multitasking

Education

Bachelor's degree in Business/Management/Math/Statistics

Tools

Workforce management software

Scheduling systems

Analytics platforms

Job description

Private Advertiser is seeking a Work Force Management Officer in Bacoor, Cavite, to optimize staffing and service delivery across the contact center. You will forecast volumes, schedule staff, monitor adherence, and drive efficiency while ensuring quality and compliance.

The role requires strong analytics, proficiency with WFM tools, and experience in a fast-paced call center environment. Join a collaborative team focused on continuous improvement and client satisfaction.