Workforce Manager - Onsite - Cebu City - Up to 120K

weSource Management Consultancy Firm; Cebu City; On-site; PHP 600,000 - 800,000; Full time

Job summary

A leading consultancy firm is urgently seeking a Workforce Manager for an onsite position in Cebu City. The successful candidate will oversee workforce operations, engage with stakeholders, and ensure data-driven decision-making in a dynamic environment. Candidates should possess extensive experience in Workforce Management, data analytics, and relevant management skills to thrive in this role, with a monthly salary of up to 120K PHP based on experience.

Qualifications

• At least 3 years in Workforce Management in a BPO.
• 3-5 years experience in capacity planning and WFM systems.
• Strong operational and analytical skills with software.

Responsibilities

• Manage workforce operations ensuring real-time adherence.
• Engage with stakeholders to optimize workforce management.
• Analyze data for effective capacity planning.

Skills

Workforce Management

Business and Reporting Analytics

Data Analysis

Communication

Interpersonal Skills

Organizational Skills

Multitasking

Time Management

Education

Bachelor's/College Degree

Tools

WFM software (Verint/Blue Pumpkin, IEX, eWFM)

Office software (Word, Excel, PowerPoint)

Job description

Workforce Manager - Onsite - Cebu City - Up to 120K

We are urgently hiring a Workforce Manager for a client located in Cebu City, Cebu, Philippines.

This is an onsite position with a shifting schedule.

Salary is up to 120K per month, based on experience and hiring results.

Requirements:

• At least 3 years of Workforce Management experience in a BPO company (non-negotiable)
• Bachelor's/College Degree in any field
• Preferably Assistant Manager / Manager with experience in Workforce Management, Business and Reporting Analytics, or equivalent
• Minimum of 3-5 years in capacity planning, implementing, utilizing, and supporting workforce management systems
• Strong operational knowledge of office equipment and software, including Word, Excel, PowerPoint; ability to organize and analyze data
• Experience with WFM software (Verint/Blue Pumpkin, IEX, eWFM, etc.), including real-time adherence
• Exceptional verbal and written communication skills
• Excellent interpersonal skills to engage with stakeholders from different workstreams
• Strong organizational, multitasking, and time-management skills
• Financial and business acumen to measure key service deliverables (a plus)