Workforce Management Traffic Analyst

Conduent; Cebu City; On-site; PHP 400,000 - 700,000; Full time

Job summary

Conduent in Cebu City, Philippines, seeks a capable team lead to support health plan operations, including member/provider services, claims, and grievances. You will coordinate work, apply improvements, and drive service KPIs.

The ideal candidate has advanced expertise in analytical or operational processes, works autonomously, and mentors junior teammates while following established procedures.

Qualifications

• Advanced expertise within analytical or operational processes.
• Ability to coordinate and lead teams without formal supervision.
• Autonomous work within established procedures.

Responsibilities

• Facilitates quantitative project KPIs such as service level so that intraday and intraweek operational KPIs are met and optimized.
• Ensures that published schedules appropriately meet organization and project-specific targets (KPIs) within a set policy.
• Monitors intraday actuals against forecasted planning parameters and applies corrective actions to address negative deviations.
• Re-forecasts planning parameters based on actuals.
• Updates intraday schedules to best meet requirements for upcoming intervals.
• Records events and incidents that influence forecasts and KPI realization for impact review and future planning.
• Accepts and maintains published schedules by adjusting to accommodate changes to available resources or client requirements.
• Manages operations across several health plan functions, including plan operations, member/provider services, claims, implementation and grievances/appeals.
• Performs other duties as assigned.
• Complies with all policies and standards.

Skills

Leadership

Team coordination

Analytical thinking

Problem solving

Communication skills

Autonomy

Tools

Data systems

Job description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Track Description

• Performs tasks based on established procedures.
• Uses data organizing and coordination skills to perform business support or technical work.
• Requires vocational training, certifications, licensures, or equivalent experience.

General Profile

• Has advanced, specialized expertise within a range of analytical or operational processes.
• Completes assignments and facilitates the work of others.
• May coordinate assignments beyond work area.
• Proposes improvements to processes and methods.
• Acts as a lead, coordinating the work of others, but is not a supervisor.
• Works autonomously within established procedures.

Functional Knowledge

• Has developed skills in a range of processes, procedures, and systems.
• Acts as a technical expert in some areas.

Business Expertise

• Understanding of how best teams integrate and work together to achieve company goals.

Impact

• Impacts a team, by example, through the quality service and information provided.
• Suggests enhancements to work procedures and practices to improve efficiency.

Leadership

• Serves as a team lead.
• May allocate work to team members.
• Provides subject matter guidance to junior team members.

Problem Solving

• Provides solutions to atypical problems with little or no precedent.

Interpersonal Skills

• Communicates information and ideas effectively.
• Uses tact and diplomacy when dealing with others.

Responsibility Statements

• Facilitates quantitative project KPIs such as service level so that intraday and intraweek operational KPIs are met and optimized.
• Ensures that published schedules appropriately meet organization and project-specific targets (KPIs) within a set policy.
• Monitors intraday actuals against forecasted planning parameters and applies corrective actions to address negative deviations.
• Re-forecasts planning parameters based on actuals.
• Updates intraday schedules to best meet requirements for upcoming intervals.
• Records events and incidents that influence forecasts and KPI realization for impact review and future planning.
• Accepts and maintains published schedules by adjusting to accommodate changes to available resources or client requirements.
• Manages operations across several health plan functions, including plan operations, member/provider services, claims, implementation and grievances/appeals.
• Performs other duties as assigned.
• Complies with all policies and standards.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [e-mail]. You may also click here to access Conduent's ADAAA Accommodation Policy.