Workforce Data Coordinator

Manulife/John Hancock; Quezon City; Hybrid; PHP 400,000 - 700,000; Full time

Job summary

Manulife/John Hancock is seeking a dedicated HR administrator to provide Tier 1 support for employee data and lifecycle activities. You will process transactions in HR systems, maintain records in Workday, and ensure data privacy and accuracy while partnering with HR and Payroll teams.

Strong Excel and HRIS experience are required, along with excellent organizational and communication skills. Hybrid work arrangement in Metro Manila supports flexible collaboration and continuous improvement in HR

Qualifications

• Bachelor’s degree in HR, BMBA, or IS or related field.
• Experience with Workday or other HRIS and lifecycle transactions.
• Advanced Excel skills including PivotTables and formulas.
• Strong analytical skills with high accuracy and attention to detail.
• Knowledge of data governance and data integrity principles.
• Solid organizational and time-management abilities.
• Excellent written and verbal communication and collaboration.
• Ability to handle confidential information discreetly.

Responsibilities

• Provide Tier 1 HR administrative support to employees and stakeholders per policies and SLAs.
• Process and maintain employee data and workforce transactions in HR systems per procedures.
• Ensure data privacy, security, and confidentiality of employee information.
• Perform accurate data entry, validation, and maintenance with focus on quality.
• Maintain employee records across Workday and other HR service systems.
• Create, review, and update SOPs, process maps, and knowledge articles per standards.
• Identify process improvements to enhance efficiency, accuracy, and compliance.
• Support reporting, audits, and special project requirements as assigned.
• Collaborate with HR, Payroll, Talent Acquisition, and Employee Relations to resolve issues.

Skills

Workday HRIS

Excel

PivotTables

Data analysis

Data integrity

Attention to detail

Communication

confidentiality

Education

Bachelor’s degree in Human Resources, Business Administration, Information Systems, or related field

Tools

Workday

HRIS

Job description

Provides Tier 1 HR administration support to employees in accordance with established organizational procedures, policies, and agreed service level standards. Supports the end-to-end employee lifecycle, from onboarding through employment changes and ongoing workforce administration to separation, while ensuring data accuracy, compliance, and a positive employee experience.Key ResponsibilitiesProvide Tier 1 HR administrative support to employees and stakeholders in accordance with established policies, procedures, and service level agreements (SLAs).Process and maintain employee data and workforce transactions in HR systems following defined procedures and quality standards.Ensure strict compliance with data privacy, security, and confidentiality requirements when handling employee information.Perform accurate and timely data entry, validation, and maintenance activities with a strong focus on quality and productivity.Consistently achieve established service levels, productivity targets, and quality metrics.Maintain the accuracy and integrity of employee data across Workday, knowledge bases, and other HR service delivery systems.Ensure all transactions are properly documented, tracked, and completed within agreed turnaround times.Create, review, and update standard operating procedures (SOPs), process maps, work instructions, and knowledge articles while adhering to document management standards.Identify process improvement opportunities and recommend solutions that enhance efficiency, accuracy, compliance, and employee experience.Maintain electronic and physical employee records in accordance with company, legal, and audit requirements.Conduct periodic audits and data integrity reviews within Workday and other HR systems, and resolve identified discrepancies.Support reporting, compliance, audit, and special project requirements as assigned.Collaborate with HR, Payroll, Talent Acquisition, Employee Relations, and business stakeholders to resolve workforce data and HR administration issues.QualificationsBachelor’s degree in Human Resources, Business Administration, Information Systems, or a related field.Experience using Workday or other Human Resource Information Systems (HRIS), with knowledge of employee lifecycle transactions and workforce data management.Proficiency in Microsoft Excel, including PivotTables, formulas, and data analysis.Analytical and problem-solving skills with a high level of accuracy and attention to detail.Sound understanding of data integrity and governance principles, with the ability to assess the impact of data changes.Strong organizational and time management skills.Effective communication and interpersonal skills, with the ability to collaborate with employees, business leaders, and HR stakeholders.Ability to handle confidential information with professionalism, discretion, and a customer-focused approach.When you join our team:We’ll empower you to learn and grow the career you want.We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.As part of our global team, we’ll support you in shaping the future you want to see.About Manulife and John HancockManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail] .Working ArrangementHybrid