Workforce Coordinator

The Outforce; Philippines; On-site; PHP 500,000 - 900,000; Full time

Job summary

The Outforce is seeking a Workforce Coordinator to drive WFM practices across multiple sites in the Philippines. You will lead workforce analytics, support forecasting and scheduling, and coach WFM Analysts and Supervisors to ensure consistent, best-in-class practices.

In this Associate Manager-level role, you will translate data into actionable insights for leadership, build strong stakeholder relationships, and collaborate with Operations and Planning to improve efficiency, service levels, and

Qualifications

• 3+ years of experience in Workforce Management with leadership of analysts and supervisors.
• Experience in forecasting, capacity planning, and scheduling.
• Strong analytical skills to interpret data and provide meaningful insights.
• Proven ability to influence stakeholders through data-driven decisions.
• Advanced Excel skills including dashboards and automation.
• Experience with Power BI is desirable.

Responsibilities

• Support the development, implementation, and continuous improvement of Workforce Management (WFM) strategies, policies, and procedures
• Lead workforce analytics and performance reporting to support data-driven decision-making
• Support the implementation, optimization, and maintenance of WFM tools, including forecasting, scheduling, and workforce planning systems
• Partner with Operations, Planning, and other stakeholders to identify performance gaps and drive continuous improvement initiatives
• Analyze workforce data to identify trends, risks, and opportunities impacting efficiency, productivity, and service levels
• Translate complex data into clear, actionable insights and recommendations for leadership teams
• Build and maintain strong stakeholder relationships to ensure alignment on workforce objectives
• Coach, mentor, and guide WFM Analysts and WFM Supervisors to build capability and ensure consistency in practices
• Support change management initiatives and drive adoption of new WFM processes and tools

Skills

Forecasting

Capacity planning

Scheduling

Data analysis

Stakeholder mgmt

Leadership

Tools

Excel

Power BI

Job description

Workforce Coordinator

Company : The Outforce Job Type : Full Time Philippines

Job Description - Workforce Coordinator

Position Summary

The Workforce Coordinator is an Associate Manager-level role responsible for coordinating and enhancing Workforce Management (WFM) practices across multiple sites. This role is pivotal in driving operational efficiency through effective workforce planning, data-driven insights, and strong cross-functional collaboration.

The position leads workforce analytics and supports forecasting and scheduling processes, ensuring optimal resource allocation and service delivery. It also plays a key role in coaching and developing WFM team members, promoting consistency and best practice across the function.

Key Responsibilities

• Support the development, implementation, and continuous improvement of Workforce Management (WFM) strategies, policies, and procedures
• Lead workforce analytics and performance reporting to support data-driven decision-making
• Support the implementation, optimization, and maintenance of WFM tools, including forecasting, scheduling, and workforce planning systems
• Partner with Operations, Planning, and other stakeholders to identify performance gaps and drive continuous improvement initiatives
• Analyze workforce data to identify trends, risks, and opportunities impacting efficiency, productivity, and service levels
• Translate complex data into clear, actionable insights and recommendations for leadership teams
• Build and maintain strong stakeholder relationships to ensure alignment on workforce objectives
• Coach, mentor, and guide WFM Analysts and WFM Supervisors to build capability and ensure consistency in practices
• Support change management initiatives and drive adoption of new WFM processes and tools

Requirements

• Minimum 3+ yearsâ experience in Workforce Management, including leadership of WFM Analysts and Supervisors
• Demonstrated experience in forecasting, capacity planning, and scheduling
• Strong analytical skills with the ability to interpret data and provide meaningful insights
• Proven ability to influence stakeholders and support decision-making through data
• Excellent problem-solving, organizational, and time management skills
• Ability to perform in a fast-paced, dynamic environment with competing priorities
• Advanced Microsoft Excel skills, including formulas, dashboards, and automation
• Experience with Power BI or other Business Intelligence tools (desirable)