Workforce Analyst

Ubiquity Global Services, Inc.; Taguig; On-site; PHP 400,000 - 600,000; Full time

Job summary

A global services provider in Metro Manila is seeking a professional to manage global seat allocation for agents. You'll analyze data and consolidate information across programs to ensure accuracy while working with various teams. The ideal candidate has at least 2 years of experience in a similar role and is proficient in G Suite, Excel, and automation tools. This is an onsite position with graveyard shifts.

Qualifications

• Minimum 2 years of experience in an MIS/WFM role.
• Experience with CMS and reporting platforms.
• Good attendance record.

Responsibilities

• Manage global seat allocation for agents.
• Consolidate data across programs.
• Analyze data to ensure accuracy.

Skills

MIS/WFM experience

Data analysis

Automation of tasks/reports

Advanced G Suite Apps

SQL knowledge

Dashboard development

Time management

Tools

G Suite Apps

Excel

MS Office applications

Job description

The role involves managing the global seat allocation for agents, consolidating data across all programs, analyzing gathered data to ensure utmost accuracy, and working with various teams on centralized reporting and seat capacity. Additional responsibilities include assisting the WFM Planner on new program sizing.

Responsibilities:

• Manage the global seat allocation for agents.
• Consolidate data across all programs.
• Analyze gathered data and ensure utmost accuracy.
• Work with WFM Delivery, Operations, and other Support groups on tasks pertaining to centralized reporting and seat capacity.
• Assist the WFM Planner on new program sizing.

Qualifications:

• Minimum 2 years of experience in an MIS/WFM role with a basic understanding of scheduling, forecasting, and capacity planning.
• Experience in extracting data from CMS and other reporting platforms.
• Experience in automating tasks/reports to reduce cycle time and defects.
• Advanced user of G Suite Apps, Excel, and other MS Office applications.
• Knowledge of VBA, SQL, macros, linked data, pivot charts, and visualization tools.
• Experience in developing dashboards with useful visualization.
• Good attendance record.
• Amenable to work onsite and graveyard shifts.
• Excellent time management and prioritization skills.