Workforce Admin

NCS Group; Taguig; On-site; PHP 450,000 - 650,000; Full time

Job summary

NCS Group is seeking a Workforce Analyst to support the Workforce Lead/Manager and operational teams in planning, capacity coordination, and resource optimization. The role analyzes workforce data, tracks skills, and provides data-driven insights to improve utilization and staffing decisions.

You will coordinate with Delivery, Sales, and Talent Acquisition to ensure accurate capacity visibility, maintain a skills library, and monitor productivity to flag risks to leadership.

Qualifications

• Strong analytical skills and ability to interpret large data sets to derive trends.
• Excellent written and verbal communication, with ability to present insights clearly.
• Experience in workforce planning and management, capacity forecasting, and reporting.

Responsibilities

• Support workforce planning and capacity coordination with teams.
• Monitor resource allocation and identify inefficiencies; escalate when needed.
• Maintain skills inventories and data quality for staffing decisions.
• Generate workforce reports and dashboards for management reviews.
• Collaborate with Delivery and Sales for capacity visibility.

Skills

Analytical skills

Communication

Problem solving

Stakeholder coordination

Attention to detail

Education

Bachelor's Degree in IT/Math/Statistics

Tools

MS Office / Google Workspace

Job description

• The Workforce Analyst supports the Workforce Lead/Manager and operational teams in workforce planning, capacity coordination, skills tracking, and resource optimization. The role monitors, analyzes, and consolidates workforce data to ensure proper allocation of resources, alignment of skills to project needs, and timely support for staffing decisions. The Workforce Analyst provides data-driven insights that help the organization improve utilization, plan for demand, and make informed resourcing decisions.
• Coordinates the execution of workforce planning activities based on approved strategies and action plans.
• Monitors resource allocation across projects and identifies inefficiencies or discrepancies that may impact delivery performance or project profitability; escalates findings to the Workforce Lead/Manager.
• Consolidates and reviews information related to resources’ performance, skills, and capabilities to support effective workforce allocation decisions.
• Coordinates with Delivery and Sales by providing capacity and skills visibility needed for project assignments, potential replacements, and upcoming opportunities.
• Works with TAG (Talent Acquisition Group) by supplying timely demand and supply data, and provides input to help assess whether internal resources or external hiring may be required.
• Coordinates updates to the workforce database to ensure accuracy of resource availability, skills profiles, competency levels, certifications, and project assignments.
• Analyzes workforce data (skills trends, patterns, capacity signals) to help identify skills gaps and support the development of capability-building plans.
• Supports the development and maintenance of a skills library by consolidating data on demand and supply trends across accounts or projects.
• Ensures workforce productivity standards are monitored and flags risks to the Workforce Lead/Manager.
• Analyzes project-level and individual performance data to identify operational improvement opportunities and inefficiencies.
• Generates workforce reports and dashboards to support action planning, management reviews, project staffing, and decision making.
• Coordinates with the Workforce Lead/Manager to assess appropriate skill levels and capacity needed based on demand forecasts and project requirements.
• Performs other related tasks that may be assigned from time to time.

Minimum Qualifications

• Strong analytical and planning skills;
• Good communication and presentation skills;
• Excellent problem-solving skills;
• Education – At least graduate with a Bachelor’s Degree in IT, Mathematics or Statistics, or any related course.
• Related Experience – At least 3 - 5 years experience in workforce planning and management with the client and/or leadership team.
• Knowledge: Knowledge in the following is required or strongly preferred:
• Capacity planning, forecasting, real-time management, reporting, and scheduling
• Workforce management tools and database applications
• MS Office / Google Workspace (Excel/Sheets expertise preferred)
• Basic understanding of how resource allocation impacts project delivery and profitability
• Familiarity with skills inventory management, competency levels, or capability planning frameworks
• Skills :
• Strong analytical skills; able to interpret large data sets to extract trends and insights
• Strong stakeholder coordination skills (BD, TAG, Project Managers, Delivery Leads)
• High attention to detail and accuracy in reporting
• Strong written and verbal communication skills
• Ability to work independently and manage multiple tasks simultaneously
• Ability to handle confidential workforce information with discretion