Work Order Approval Specialist

GC Realty & Development, LLC; Manila; On-site; PHP 400,000 - 600,000; Full time

Job summary

GC Realty & Development, LLC is hiring a Work Order Approval Specialist to bridge maintenance chaos and customer satisfaction. This role focuses on reviewing and approving maintenance orders while ensuring accuracy and fast decision-making, requiring strong communication and systems-driven skills.

Benefits

10 days of Paid Time Off (PTO)

7 US holidays paid

1 additional day of PTO for birthdays

Paid for each 5 star review

Join the Better Book Club

Opportunities for professional growth

Qualifications

• 6+ months in a maintenance coordination, dispatcher, or remote property management role.
• 1+ year in customer-facing or operations support roles.
• Experience reviewing scopes of work or maintenance pricing preferred.

Responsibilities

• Review and approve/reject maintenance work orders accurately.
• Communicate directly with residents regarding maintenance needs.
• Monitor timelines and follow up on delays.

Skills

Fluency in maintenance speak

Systems-driven

Self-directed

Clear and composed

Detail-focused

Education

Strong English writing and speaking skills (B2/C1 level)

Job description

Do you have experience in US property management and are looking to take your career to the next level? Have you worked in a Maintenance department handling resident work orders? If yes, then keep scrolling!

GC Realty & Development is hiring a Work Order Approval Specialist-a systems-savvy, maintenance-literate operator who owns the approval process from start to finish and keeps both residents and internal teams flowing with fast, accurate, and fair decisions.

The Mission: Turn Chaos into Clarity. Every Time.

In this role, you're not just clicking "approve." You're the bridge between maintenance chaos and customer satisfaction.

You'll work alongside our Resident Services team to:

• Review and approve (or reject) maintenance work orders with accuracy and authority

• Communicate directly with residents on maintenance needs and chargebacks

• Spot red flags, resolve disputes, and escalate issues before they become fires

• Monitor timelines, follow up on delays, and ensure nothing slips through the cracks

• Support internal teams by owning your lane and anticipating what's next

You Are...

Not afraid of messy details. You're calm under pressure and proactive with gaps.

• Fluent in maintenance speak - You know what's urgent, what's fair, and what's missing

• Systems-driven - You use tools to find answers before asking questions

• Self-directed - You don't wait for permission to make the next right call

• Clear and composed - You know how to defuse a tense conversation with confidence

• Detail-focused - You know accuracy is everything when money and expectations are on the line

What You Will Get:

• $5.00 - $7.00 Per Hour (USD) based on experience
• 10 days of Paid Time Off (PTO)
• 7 US holidays that are paid for!
• 1 additional day of PTO to celebrate your birthday!
• Google Reviews - Get paid for each 5 star review you get
• Join our Better Book Club! The more you read, the more you get!
• Opportunities for professional growth and fun team activities.
• Ability to have influence and make an impact right away. We want you to take initiative from the start.

What You Bring

• 6+ months in a maintenance coordination, dispatcher, or remote property management role

• 1+ year in customer-facing or operations support roles

• Experience reviewing scopes of work or maintenance pricing preferred

• Strong English writing and speaking skills (B2/C1 level or higher)

• Access to reliable equipment (computer, webcam, 2 monitors, stable internet)

The GC Realty Experience

GC Realty & Development, LLC, has been around for over 20 years and is known around the Property Management world and an innovative industry leader! If we can't provide amazing service to our clients and residents then nothing else matters.

Ready to Own It?

At GC Realty, we don't just "process" maintenance-we manage it with intention. This role is critical to reducing costs, improving resident satisfaction, and keeping our 1,000+ homes running smoothly.

If you're ready to step into a fast-paced, process-driven role where your calm, clarity, and decisiveness are valued-we want to hear from you.

Apply now and experience the GC Realty "Own It" culture.

Check out our Glassdoor reviews and listen to the Straight Up Chicago Investor podcast to learn more about how we do property management differently.