Work-from-home for Telecommunication Customer Service Associates

Talent Outsourcing Channel Solutions; Mandaluyong; Remote; PHP 20,000 - 40,000; Full time

Job summary

An established industry player is looking for passionate Telecommunication Associates to join their dynamic team. This full-time, work-from-home role offers the chance to provide exceptional customer service and technical support in the fast-paced telecommunications industry. You will be the voice of the client, assisting customers with their queries while proactively enhancing their experience. With opportunities for career development and a supportive work environment, this role is perfect for those eager to grow and succeed in a collaborative culture.

Benefits

Competitive salary

Performance-based bonuses

Comprehensive health benefits

Flexible work arrangements

Work-from-home options

Career development opportunities

Collaborative company culture

Qualifications

• At least SHS Grad with 6 months international voice experience.
• Excellent communication and problem-solving skills.

Responsibilities

• Provide friendly, knowledgeable assistance to customers.
• Troubleshoot issues and maintain accurate records of interactions.
• Collaborate with the team to improve processes.

Skills

Customer Service

Technical Support

Communication Skills

Problem-Solving

Interpersonal Skills

Critical Thinking

Telecommunications Knowledge

Education

Senior High School Graduate

Job description

About the role

Talent Outsourcing Channel Solutions is seeking passionate Telecommunication Associates to join our dynamic team. In this full-time, work-from-home role, you will be the voice of our client, providing exceptional customer service and technical support to our valued customers. This is an excellent opportunity to build your career in the fast-paced telecommunications industry.

What you'll be doing

1. Respond to inbound calls from customers and provide friendly, knowledgeable assistance
2. Troubleshoot customer issues and provide technical support to resolve problems efficiently
3. Maintain accurate records and documentation of all customer interactions
4. Proactively identify opportunities to enhance the customer experience
5. Actively participate in training and development programmes to enhance your skills
6. Collaborate with the team to continuously improve processes and procedures

What we're looking for

• At least SHS Grad + 6 months international voice experience (BPO)
• Excellent communication and interpersonal skills with the ability to build rapport with customers
• Strong problem-solving and critical thinking abilities to address customer queries effectively
• Familiarity with telecommunications products and services or a willingness to learn
• Proficiency in English, both verbal and written
• Ability to work independently and as part of a team in a fast-paced environment
• Passion for delivering outstanding customer service

What we offer

At Talent Outsourcing Channel Solutions, we are committed to providing a supportive and rewarding work environment. Some of the key benefits include:

• Competitive salary and performance-based bonuses
• Comprehensive health and wellness benefits
• Opportunities for career development and advancement
• Flexible work arrangements and work-from-home options
• A collaborative and inclusive company culture