Wireless Network Engineer (L3/T3 Escalation)

Scalis LLC; Manila; On-site; PHP 4,313,000 - 7,764,000; Part time

Job summary

Bold Business is seeking a Senior L3 Wireless Technical Support Specialist to act as the ultimate technical authority for a global Cisco environment. This hybrid contractor role focuses on owning P1/P2 incidents, mentoring L2 engineers, and driving RCA to stabilize the global infrastructure.

The position operates during US EST hours and involves leadership across multiple time zones. The ideal candidate will have deep Cisco wireless expertise (9800 WLC, AireOS), strong RF knowledge, and

Qualifications

• Extensive hands-on experience with Cisco 9800 WLC or large AireOS environments.
• Solid mastery of 802.11 standards (a/b/g/n/ac/ax) and RF fundamentals.
• Strong TCP/IP, DHCP, DNS, VLANs, and BGP/OSPF routing expertise.
• Experience with ITIL/ServiceNow for incident, change, and problem management.

Responsibilities

• L3 Escalation Mastery: final escalation point for complex wireless issues across global sites.
• Incident Leadership: own high-severity wireless incidents end-to-end, coordinating with stakeholders.
• Deep-Dive Troubleshooting: resolve complex issues related to wireless networking and RF.
• Proactive RCA: lead root cause analyses to reduce recurring incidents.
• Knowledge Leadership: create and maintain high-level documentation and guides for teams.

Skills

L3 escalation

Incident leadership

Troubleshooting

Root cause analysis

Documentation/mentoring

Tools

Cisco 9800 WLC

AireOS

Ekahau

AirMagnet

ServiceNow

Job description

Wireless Network Engineer (L3/T3 Escalation)

BOLD Business

3 months ago

Hybrid

Contractor

Intermediate or Experienced

About BOLD Business

Bold Business is a US-based global business process outsourcing (BPO) firm with over 25 years of experience and $7B+ in client engagements. We help fast-growing companies scale through smart talent strategies, automation, and technology-driven solutions.

About the job

We are seeking a Senior L3 Wireless Technical Support Specialist to serve as the ultimate technical authority for a global Cisco enterprise environment. In this high-visibility role, you will own the most challenging P1/P2 incidents, mentor L2 engineers, and drive the root cause analysis (RCA) that keeps our global infrastructure stable. This is a mission-critical position operating during US Eastern Standard Time (EST).

Key Responsibilities

• L3 Escalation Mastery: Act as the final escalation point for complex wireless issues across multiple global enterprise sites.
• Incident Leadership: Own high-severity (P1/P2) wireless incidents end-to-end, leading technical bridges and coordinating with global stakeholders.
• Deep-Dive Troubleshooting: Resolve sophisticated issues related to Cisco 9800 WLC, client roaming, 802.1X authentication, and RF performance.
• Proactive Optimization: Lead Root Cause Analysis (RCA) for recurring incidents to drive long-term network health and reduce downtime.
• Knowledge Leadership: Create and maintain high-level technical documentation, SOPs, and troubleshooting guides to mentor the L1/L2 teams.

Technical Requirements

• Expert WLC Knowledge: Deep hands-on experience with Cisco 9800 or large-scale AireOS environments.
• Protocol Authority: Solid mastery of 802.11 standards (a/b/g/n/ac/ax) and RF fundamentals.
• Network Foundation: Strong expertise in TCP/IP, DHCP, DNS, VLANs, and BGP/OSPF routing.
• ITIL Operations: Experience working within ServiceNow for incident, change, and problem management.

Preferred Qualifications (The "Nice-to-Haves")

• Experience with Cisco DNA Center (Catalyst Center) or Prime Infrastructure.
• Proficiency with RF optimization tools like Ekahau or AirMagnet.
• Relevant certifications: CCNP Wireless, CCIE, or CWNA.