WFMaaS Director

Crescendo Staffing and Business Consulting Inc.; Quezon City; On-site; PHP 1,200,000 - 2,000,000; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Job Training

13th Month Pay

Paid Holidays

Job summary

A leading staffing and consulting firm in Quezon City is looking for a seasoned WFMaaS Leader to enhance workforce management strategies. The role involves liaising with senior clients, optimizing performance, and mentoring a skilled team. Candidates should possess over 10 years of workforce management experience and a Bachelor's degree. This position offers competitive on-site opportunities and a comprehensive benefits package, including performance bonuses and training programs.

Qualifications

• 10+ years of experience in workforce management or related field.
• Proven ability to lead and mentor a large team.
• Strong analytical and problem-solving skills.
• On-site role based in Quezon City, Philippines.

Responsibilities

• Develop and implement WFM strategies aligned with business goals.
• Serve as primary contact for client's senior leadership.
• Establish KPIs for WFM effectiveness.
• Lead creation and validation of short-term volume forecasts with accuracy.
• Oversee real-time monitoring to optimize workforce allocation and performance.
• Manage client relationships and present WFM insights to senior leadership.
• Develop KPIs, analyze data, and drive performance improvements.
• Lead and mentor a large team of WFM specialists and analysts.
• Oversee budgets, reports, and dashboards for clients and stakeholders.

Skills

Strategic leadership

Client relationship management

Performance optimization

Team leadership

Financial management

Analytical skills

Technology integration

Education

Bachelor's degree

Tools

WFM software

Analytics tools

BI dashboards

Forecasting tools

Job description

Crescendo Staffing and Business Consulting Inc.

On-site - Quezon City >10 Yrs Exp Bachelor Full-time

Employee Recognition and Rewards

Equity Incentive Plan, Commission, Performance Bonus

Government Mandated Benefits

13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays

Professional Development

Job Training

Responsibilities:

Strategic WFMaaS Leadership

• Develop and implement comprehensive WFMaaS strategies aligned with both the client's sales objectives and overall business goals
• Drive innovation in WFM practices, leveraging cutting-edge technologies and methodologies
• Collaborate with C-level executives to integrate WFMaaS strategies with overall business plans
• Lead the creation and validation of short‑term volume forecasts, ensuring accuracy and reliability
• Oversee real‑time monitoring operations to optimize workforce allocation and performance

Client Relationship Management

• Serve as the primary executive point of contact for the client's senior leadership on WFMaaS matters
• Build and maintain strong relationships with key client stakeholders at senior levels
• Present complex WFM insights and strategic recommendations to client executives
• Proactively identify and address client needs, ensuring high satisfaction and account growth
• Collaborate with vendor POCs to improve performance and share best practices amongst sites

Operational Excellence and Performance Optimization

• Establish and monitor key performance indicators (KPIs) for WFMaaS effectiveness and efficiency
• Analyze performance data to identify trends, opportunities, and areas for improvement
• Implement strategies to enhance forecast accuracy, real‑time responsiveness, and analytical insights

Team Leadership and Development

• Lead and mentor a large team of WFM specialists, data analysts, and real‑time monitoring experts
• Foster a culture of excellence, innovation, and continuous learning within the WFMaaS function
• Develop succession plans and career paths for key WFMaaS roles
• Drive the development and implementation of best practices in forecasting, real‑time management, and workforce analytics

Financial Management and Budgeting

• Manage the WFMaaS budget, ensuring optimal resource allocation and cost control
• Oversee the development of comprehensive reports and dashboards for client stakeholders
• Lead the creation of predictive models and scenario analyses to support strategic decision‑making
• Develop strategies to translate complex WFM data into clear, impactful business recommendations
• Identify and implement cost‑saving initiatives while maintaining service quality

Analytics and Reporting

• Oversee the development of advanced analytics and reporting capabilities
• Leverage data‑driven insights to inform strategic decision‑making and improve operations
• Present complex WFM data and recommendations to senior leadership and the client

Technology and Process Innovation

• Lead the adoption and integration of advanced WFM technologies and analytics tools
• Develop custom solutions to meet the unique needs of the client's sales operations
• Collaborate with IT teams to ensure robust and scalable WFMaaS technology infrastructure
• Drive continuous evaluation and implementation of new methodologies in forecasting, scheduling, and real‑time management

Cross‑functional Collaboration and Risk Management

• Work closely with other departments (Operations, HR, Finance, IT) to ensure integrated workforce solutions
• Participate in company‑wide initiatives and represent the WFMaaS function in executive‑level meetings
• Ensure all WFMaaS practices comply with relevant labor laws, regulations, and client contracts
• Develop and implement risk mitigation strategies for workforce‑related issues

Miyaka B

HR Director Crescendo Staffing and Business Consulting Inc.