WFM Supervisor: Lead Staffing & Analytics

iQor (branded as iQor CXBPO™); Bacolod; Presencial; PHP 350.000 - 550.000; Jornada completa

Descripción de la vacante

iQor is seeking a capable supervisor to lead a workforce management team in Bacolod. The role emphasizes strong data analysis, Excel proficiency, and the ability to read and interpret complex data to optimize schedules and performance.

You'll collaborate with cross-functional teams, adapt to rotating shifts, and contribute to a culture of professional development with opportunities for growth and industry-leading training.

Formación

• 2–3 years of work-related experience with supervisory experience in a WFM setting.
• Strong interpersonal and leadership skills.
• Advanced Excel skills and data interpretation abilities.
• Knowledge of software programming is an advantage.
• Experience with reporting tools and data analysis.

Conocimientos

WFM supervision

Interpersonal skills

Leadership

Excel

Programming knowledge

Reporting tools

Data analysis

Educación

Bachelor's Degree in Business Administration

First Degree

Trade/Vocational certificate

Descripción del empleo

iQor is seeking a capable supervisor to lead a workforce management team in Bacolod. The role emphasizes strong data analysis, Excel proficiency, and the ability to read and interpret complex data to optimize schedules and performance.

You'll collaborate with cross-functional teams, adapt to rotating shifts, and contribute to a culture of professional development with opportunities for growth and industry-leading training.