WFM Software Administrator I - Scheduling & Forecasting

Gratitude Philippines; Manila; On-site; PHP 312,000 - 502,000; Full time

Job summary

Gratitude Philippines is seeking a WFM Software Administrator I to support workforce management operations. You will administer WFM tools, maintain staffing and scheduling processes, and generate workforce reports to drive staffing decisions.

The role also involves forecasting activities, identifying process improvements, and ensuring workforce systems run efficiently. This position offers exposure to BPO/ecommerce environments and growth opportunities.

Qualifications

• Experience with workforce management platforms.

Responsibilities

• Administer WFM tools and workflows.
• Generate workforce reports.
• Support staffing and scheduling processes.
• Forecasting activities and process improvements.

Skills

WFM tools

Reporting

Tools

WFM software tools

Job description

Gratitude Philippines is seeking a WFM Software Administrator I to support workforce management operations. You will administer WFM tools, maintain staffing and scheduling processes, and generate workforce reports to drive staffing decisions.

The role also involves forecasting activities, identifying process improvements, and ensuring workforce systems run efficiently. This position offers exposure to BPO/ecommerce environments and growth opportunities.