WFM Real Time Analyst (Makati) | Onsite

Tasq Work; Makati; On-site; PHP 65,000 - 90,000; Full time

Job summary

Tasq Work in Makati is seeking a detail-driven Operations Analyst to monitor real-time data and daily performance. The role requires coordinating with teams to adjust schedules and resources based on current metrics, and preparing management reports.

You will help implement strategies to improve service quality and resolve operational issues, ensuring compliance with policy documentation. The ideal candidate has 1+ year of real-time analytics or operations monitoring experience, a background in

Qualifications

• At least 12 months of real-time analysis or operations monitoring experience.
• Background in Business Management or Computer Science.
• Must be amenable to start ASAP.
• Strong analytical skills and proficiency in Microsoft Excel and data tools.
• Excellent communication and interpersonal skills.
• Ability to multitask and work under pressure.

Responsibilities

• Monitor real-time data and daily operations to achieve performance goals.
• Analyze live metrics to identify trends, challenges, and improvement opportunities.
• Work with teams to adjust schedules and resources based on current data.
• Prepare detailed performance and exception reports for management.
• Support implementation of strategies to enhance service quality and operations.
• Collaborate with stakeholders to promptly resolve operational issues.
• Document activities accurately following company policies and procedures.

Skills

Analytical skills

Excel proficiency

Communication skills

Multitasking

Education

Business Management or Computer Science

Tools

Excel

Data tools

Job description

Location: Makati

Work Setup: Onsite

Shift Schedule: Night Shift

Responsibilities:

• Monitor real-time data and daily operations to achieve performance goals.
• Analyze live metrics to identify trends, challenges, and improvement opportunities.
• Work with teams to adjust schedules and resources based on current data.
• Prepare detailed performance and exception reports for management.
• Support implementation of strategies to enhance service quality and operations.
• Collaborate with stakeholders to promptly resolve operational issues.
• Document activities accurately following company policies and procedures.

Requirements:

• At least 12 months of experience in real-time analysis, workforce management, or operations monitoring, preferably in a call centre or customer service environment
• Background in Business Management or Computer Science
• Must be amenable to start ASAP
• Strong analytical skills and expertise in Microsoft Excel and various data tools
• Excellent communication and interpersonal skills
• Ability to multitask and perform under pressure