WFH Customer Service Representative (HouseCall Pro)

BruntWork; Metro Manila; Remote; PHP 2,299,000 - 3,321,000; Full time

Benefits offered by this job

Health insurance coverage for eligible

Permanent work from home

Immediate hiring

Job summary

BruntWork is seeking a hands-on representative to manage inbound call volume and perform key administrative tasks for a growing electrical contracting business serving residential customers in the Atlanta area.

The role handles initial inquiries through appointment booking, ensuring timely responses and efficient scheduling using HouseCall Pro or other platforms, while the owner concentrates on field work. This is a remote, contractor position with a home-based setup and reliable internet.

Qualifications

• Proven customer service experience with strong phone communication skills.
• Ability to collect and organize customer information accurately.
• Comfortable learning and using scheduling software (HouseCall Pro experience is a plus).
• Strong attention to detail when managing appointments and customer data.
• Proactive approach to handling inquiries without waiting for constant direction.
• Reliable internet connection and quiet home workspace for taking calls.
• Bonus if you have experience in the home services, trades, or contracting industry.
• It helps if you're familiar with appointment scheduling platforms.
• Bonus if you have experience managing high call volumes.

Responsibilities

• Answer inbound phone calls from potential and existing customers seeking electrical services.
• Collect customer information and project details during initial consultations.
• Schedule electrical appointments in HouseCall Pro based on availability and customer needs.
• Input customer data accurately into the scheduling system for tracking and follow-up.
• Handle customer service inquiries and provide information about services.
• Manage appointment confirmations and rescheduling requests.
• Perform additional customer-facing administrative tasks as needed.
• Ensure timely response to all incoming leads to maximize conversion.

Skills

Phone communication

Customer service

Data collection

Scheduling

Attention to detail

Proactive approach

Home workspace

Call volume handling

Tools

HouseCall Pro

Job description

Overview

Our client is a growing electrical contracting business based in the Atlanta area, serving residential customers throughout the region. With a rapid increase in leads and service requests, they are seeking a hands‑on representative to manage inbound call volume and handle key administrative tasks. In this role, you will be the first point of contact for homeowners, taking ownership of the customer journey from initial inquiry through appointment booking. By keeping operations running smoothly, you will directly impact the company's growth while the owner focuses on delivering quality work in the field.

Schedule

• Monday to Friday, 8am to 4pm Eastern, 40 hours a week

Responsibilities

• Answer inbound phone calls from potential and existing customers seeking electrical services

• Collect customer information and project details during initial consultations

• Schedule electrical appointments in HouseCall Pro based on availability and customer needs

• Input customer data accurately into the scheduling system for tracking and follow-up

• Handle customer service inquiries and provide information about services

• Manage appointment confirmations and rescheduling requests

• Perform additional customer-facing administrative tasks as needed

• Ensure timely response to all incoming leads to maximize conversion

Requirements

• Proven customer service experience with strong phone communication skills

• Ability to collect and organize customer information accurately

• Comfortable learning and using scheduling software (HouseCall Pro experience is a plus)

• Strong attention to detail when managing appointments and customer data

• Proactive approach to handling inquiries without waiting for constant direction

• Reliable internet connection and quiet home workspace for taking calls

• Bonus if you have experience in the home services, trades, or contracting industry

• It helps if you're familiar with appointment scheduling platforms

• Bonus if you have experience managing high call volumes

Independent Contractor Perks

• Health insurance coverage for eligible locations

• Permanent work from home

• Immediate hiring