WFH Administrative & Client Services Assistant

BruntWork; Manila; A distancia; PHP 279.000 - 424.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Permanent work from home

Immediate hiring

Descripción de la vacante

BruntWork is seeking an Administrative & Client Services Assistant for a fully remote accounting practice serving Australian clients. You will own client communications, onboarding, and day-to-day admin across a cloud-based toolkit, working with the principal and a small remote team.

The role offers part-time hours (20 per week, Mon–Thu 9:00–2:00 AEDT) with long-term stability, opportunities to streamline processes, manage calendars, social media, client updates, and BAS checks in Xero.

Formación

• Minimum 5 years of administrative experience.
• Strong ability to learn multiple software platforms.
• Follow documented processes accurately.
• Dual-monitor setup and fast internet (≥80 Mbps).
• Excellent English for professional client calls.
• Experience with practice management software is preferred.

Responsabilidades

• Answer and manage all incoming client phone calls, directing inquiries to appropriate team members
• Complete client onboarding processes using the firm's documented procedures
• Schedule and manage appointments using Calendly for the principal and team members
• Create and schedule social media posts to maintain the firm's online presence using Meta Suite
• Publish monthly blog content to the website and distribute updates via MailChimp
• Manage workflows, tasks, and team communication within Karbon practice management software
• Handle client engagement processes through Practice Ignition
• Perform administrative tasks in Xero as directed, including checking chart of accounts and entering BAS
• Maintain availability and responsiveness during scheduled working hours
• Execute tasks efficiently following established processes while demonstrating initiative

Conocimientos

Administrative support

Client communications

Tech-savvy

Process adherence

English proficiency

Herramientas

Karbon

Practice Ignition

MailChimp

Xero

Calendly

Descripción del empleo

Job Overview

Our client is looking for an Administrative & Client Services Assistant who will serve as the frontline voice and operational backbone of a thriving remote accounting practice. This role gives you ownership of client communications, onboarding processes, and day-to-day administration that keeps the entire team running smoothly. You'll work directly with the principal, managing everything from phone inquiries to social media presence, using a robust suite of cloud-based tools. If you're proactive, tech-savvy, and ready to think outside the box rather than just follow orders, this is your opportunity to become an indispensable part of a stable, long-term team.

Client Overview

Our client is an established accounting practice in Australia with 20 years of operational history. They manage a fully remote team of eight professionals across Australia and work with clients throughout the region. The practice operates with well-documented processes and a comprehensive technology stack to deliver high-quality accounting services.

Schedule:

• Monday - Thursday, 9:00 AM - 2:00 PM AEDT (20 work hours per week)

Responsibilities:

• Answer and manage all incoming client phone calls, directing inquiries to appropriate team members
• Complete client onboarding processes using the firm's documented procedures
• Schedule and manage appointments using Calendly for the principal and team members
• Create and schedule social media posts to maintain the firm's online presence using Meta Suite
• Publish monthly blog content to the website and distribute updates via MailChimp
• Manage workflows, tasks, and team communication within Karbon practice management software
• Handle client engagement processes through Practice Ignition
• Perform administrative tasks in Xero as directed, including checking chart of accounts and entering BAS
• Maintain availability and responsiveness during scheduled working hours
• Execute tasks efficiently following established processes while demonstrating initiative

Requirements:

• Minimum 5 years of administrative experience, preferably supporting Australian companies
• Strong technical aptitude with ability to quickly learn and navigate multiple software platforms
• Proven ability to follow documented processes accurately and consistently
• Computer not older than two years with dual monitor setup
• Internet speed of at least 80 Mbps
• Excellent English communication skills for professional client phone interactions
• Experience with practice management or workflow management software

Qualifications:

• Experience with Karbon practice management software
• Experience with Practice Ignition or similar engagement platforms
• Familiarity with Australian accounting practices or terminology
• Experience managing social media for professional services firms
• Experience using MailChimp for client communications
• Basic Xero navigation experience

Why Join This Team:

• Join a stable practice with 20 years of successful operation and long-term team members
• Work with a supportive principal who values their team and has retained staff for 6+ years
• Enjoy true work-from-home flexibility with a consistent part-time schedule
• Benefit from comprehensive documented processes and structured training
• Receive pro-rated annual leave and sick leave benefits
• Grow with a practice that already values and successfully manages Philippine team members

Independent Contractor Perks

• Permanent work from home
• Immediate hiring