Wellness and Resiliency Senior Coach

LizardBear Tasking, Inc. (PEZA); Imus; On-site; PHP 520,000 - 660,000; Full time

Job summary

TaskUs is seeking a Wellness and Resiliency Senior Coach to lead our Frontline First initiative, ensuring employees stay productive, resilient, and engaged. You will coach individuals and groups, apply ICF ethics, and oversee program delivery.

The role requires a 4-year degree in psychology or a related field, at least 3 years of coaching experience, and strong English communication. You will partner with the Wellness and Resiliency team, prepare reports, and contribute to well-being initiatives

Qualifications

• Minimum 3 years experience in coaching or counseling.
• Minimum 2 years experience leading a team or a project.
• Excellent interpersonal and leadership skills; maintains confidentiality.
• Fluent in written and spoken English; strong listening abilities.

Responsibilities

• Assist the Wellness and Resiliency Manager/Sr Manager in leading the team by coaching observations, progress monitoring, data collection and reporting.
• Supervise coaches and ensure performance and goal completion for a specific group/campaign/shift.
• Lead the team in the absence of the W&R Manager.
• Initiate and lead wellness programs and activities per directives from Manager/Director.
• Design and facilitate advanced wellness sessions and outreach programs.
• Collaborate with professionals to address client needs and safety planning.

Skills

Interpersonal skills

Leadership

Discretion & confidentiality

Excellent communication

English fluency

Empathy

Office software

Education

Master's Degree in Psychology / Social Work

Bachelor's Degree in Psychology / related field

Licensed psychologist or counselor (preferred)

Life coaching certification (preferred)

Tools

Office software applications

Job description

About TaskUs

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer

TaskUs prioritizes employees’ well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee’s career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Job Title: Wellness and Resiliency Senior Coach

TaskUs is looking for a Wellness and Resiliency Senior Coach to lead and promote our “Frontline First” approach to ensure our employees are productive, resilient and enjoy coming to work. Wellness is a full integration of physical, mental, and spiritual well‑being, fueling the body, engaging the mind, and nurturing the spirit. As a People-First Organization, we fully understand the importance of taking a holistic view when considering the well‑being of our Employees and we want to offer avenues for all employees to bolster and restore their overall wellbeing. Imagine yourself going to work with one thing on your mind: improving the wellbeing of employees. We’re looking for people who are passionate and have the desire to provide coaching interventions to bolster employee resilience, help them reach goals and/or overcome obstacles.

Responsibilities

• Assists the Wellness and Resiliency Manager/Sr Manager in leading the team by fulfilling assigned leadership and management tasks - coach observations, progress monitoring, data collection and reporting, to name a few
• Under the guidance of the Manager/Sr Manager, supervises other coaches and is accountable for performance and goal completion of a specific group/campaign/shift
• Leads the team in the absence of the W&R Manager
• Initiates and leads specific programs, activities and projects assigned by the Manager or Director of Wellness and Resiliency
• Designs and facilitates more advanced (i.e., leadership, customized) wellness sessions, outreach programs and activities that support monthly programming
• Collaborates with other professionals, conducts research and utilizes critical thinking skills and knowledge to address client needs
• Proactively checks‑in with teammates and invites them to individual coaching or group sessions in person, by phone, via email, or video platforms
• Provides individual and group coaching sessions using prescribed approach, and following the ICF Core Competencies and ICF Code of Ethics
• Partners in the creation and implementation of individual action plans
• Evaluates data and checks in with clients at specific times to help them keep track of their achievement of their set goals
• Schedules and conducts regular and consistent individual and group coaching sessions and is assigned more complex coaching issues by the Manager
• Creates and organizes confidential client files including intake and session documentation
• Collaborates with other professionals and utilizes critical thinking skills and knowledge to address client needs
• Assesses for emergency/crisis needs and ensures safety planning with the clients and proper endorsement to mental health professionals
• Reports accurate and consistent data following designed processes and using prescribed tools
• Attends activities and completes all development programs and training sessions required by the department and the company
• Prepares monthly scorecards, business review deck and presents on business reviews for specific clients
• Prepares a quarterly event with other senior coaches for a coaches’ catch‑up

Requirements

• Graduate of a 4-year college course in Psychology, Social Work, or similar tracks*
• Minimum 3 years experience in coaching or counseling
• Minimum 2 years experience leading a team or a project
• Excellent interpersonal and leadership skills
• High level of discretion and confidentiality
• Outstanding communication skills, with emphasis on listening skills
• Above Average fluency in written and spoken English**
• A strong desire to help others
• Flexibility to work with shifting hours
• Proficient in office software applications

Preferred Qualifications

• Certification in Life Coaching
• Licensed Psychologist, Guidance Counselor, or Psychometrician
• Masters Degree in Psychology, Social Work, or similar tracks
• Experience in and general knowledge of mental health care

DEI

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

TaskUs is looking for ridiculously good talent, and we are excited that you are considering TaskUs for your next career step.