Water Safety Instructor (Swim Coach)

Aqua-Tots Saudi Arabia; Manila; On-site; PHP 223,000 - 312,000; Full time

Benefits offered by this job

Accommodation and transportation

Medical insurance

Twice-a-year bonuses

Annual salary increments

Job summary

Aqua-Tots Swim School in Manila is seeking a friendly customer-service oriented team member to greet families, communicate with customers, and learn the names of children.

You will support daily aquatic operations, set up teaching areas, maintain pools, uphold core values, and participate in staff meetings and trainings, with accommodation and medical insurance provided.

Qualifications

• Strong customer-service and communication skills.
• Ability to build relationships with families and remember children’s names.
• Professional appearance and adherence to uniform policies.

Responsibilities

• Greet customers and communicate clearly with families.
• Set up teaching areas and maintain pool areas.
• Uphold core values and follow the curriculum.
• Attend staff meetings and trainings.

Skills

Customer service

Communication

Relationship building

Job description

Company Description

Aqua-Tots Swim School is a renowned U.S. franchise committed to teaching children
worldwide how to swim confidently and safely.
Our team
strives to create a safe and memorable experience for families, positively
impacting children's lives daily.

AT-WSI Position Objective

Work with the General Manager, Aquatic Manager, and Aquatic Staff on all aquatic
daily operations thereby ensuring company core values, customer satisfaction
and revenue increase.

Customer Service

• Greet customers when they come into the facility
• Communicate effectively with potential and existing customers
• Build relationships with families and get to know their names and their children’s names
• Handle customer complaints gracefully with a win/win outcome
• Report to the manager if complaints are unresolved
• Lead by example for other staff members by using the customer-focused principle in every customer interaction
  

AT-WSI Duties

• Uphold our Aqua-Tots Swim Schools Core Values
• Report to work 15 minutes prior to each shift
• Be in uniform (Staff shirt) when entering any AT facility or location with your mask.
• Set up teaching areas
• Clean and maintain pool areas before and after each shift
• Understand and uphold AT fecal contamination policies
• Teach in accordance with the AT curriculum
• Be knowledgeable in regards to parent questions regarding progression and AT curriculum
• Fill out Aqua Cards on a consistent basis
• Return Aqua Cards to the correct place in the bin
• Attend staff meetings and in-service training
  

Our Company Provides The Following

• Accommodation and transportation are provided.
• Medical insurance is covered.
  

Additionally, We Offer

• Twice-a-year bonuses.
• Annual salary increments.