Warehouse Support Specialist

Dempsey Resource Management Inc.; Cebu City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A logistics management firm in Cebu City is seeking an experienced candidate for an on-site role focused on order processing and monitoring. Responsibilities include liaising with Customer Service, executing data analysis using MS Excel, and managing warehouse statuses. Ideal candidates should have at least 1 year of experience, be detail-oriented, and be willing to work night shifts.

Qualifications

• 1 year experience analyzing data or generating reports using MS Excel.
• Confident in speaking American English and good at writing emails.
• Willing to work on-site at night shifts.

Responsibilities

• Document and process orders in the US warehouse.
• Liaise with Customer Service to resolve order concerns.
• Monitor and track orders, including returns and refunds.

Skills

Advanced knowledge of MS Excel

Data entry

Data analysis

Good English communication

Multitasking

Detail-oriented

Organized

Education

Bachelor's degree

Job description

On-site - Cebu 1-3 Yrs Exp Bachelor Full-time

Job Description

• Responsible for the documentation and processing of orders in the US warehouse and monitoring their status.
• Liaises with Customer Service and other departments to resolve order concerns.
• Performs projects such as pre-processing, purchasing shipping of items, and changing package sizes.
• Files and reconciles FBA lost/damage reimbursement claims.
• Processes returns and refunds.
• Monitors and tracks orders.
• Updates warehouse-related trackers and spreadsheets.
• Creates, modifies, troubleshoots, and updates robots used in the warehouse.
• Performs other related tasks as assigned by the Manager.

Employment Type: Full Time

Schedule: Graveyard Shift

Cebu / Baybay Site: Full Onsite

Qualifications

• Advanced knowledge of MS Excel formulas, functions, and shortcuts is an advantage
• Good at data entry and data analysis
• At least 1 year of experience in analyzing data or generating reports using MS Excel
• Confident in speaking American English and good at writing emails
• Ability to multitask
• Good knowledge of how to use the computer and navigate the internet
• Great contributor even on matters outside his/her scope
• Detail-oriented and highly organized
• Willing to work on-site at night shifts

Working Location

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