Warehouse Support Specialist

Dempsey Resource Management; Cebu City; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading company is seeking Warehouse Support Specialists to support their US warehouse operations in Cebu City. Candidates will be responsible for processing orders, coordinating with customer service, and managing returns. Successful applicants will be detail-oriented, organized, and experienced with MS Excel, particularly for data analysis and reporting.

Qualifications

• At least 1 year of experience in analyzing data or generating reports using MS Excel.
• Good at data entry and data analysis.
• Detail-oriented and highly organized.

Responsibilities

• Responsible for the documentation and processing of orders in the US warehouse.
• Liaises with Customer Service and other departments to resolve order concerns.
• Files and reconciles FBA lost/damage reimbursement claims.

Skills

Data Entry

Data Analysis

Attention to Detail

Organizational Skills

Multitasking

American English Communication

Tools

MS Excel

Job description

Job Description

Warehouse Support Specialists provide support to our US warehouse operations by collating orders that

need to be processed within the day and ensuring they are fulfilled by the US team on time. They help

track orders and coordinate with the Supplier Management team to prevent duplicate orders. They also

process refunds for customer returns and communicate with the Customer Service team regarding any

issues with the received products. If an order cannot be fulfilled, they ensure it is escalated to the

Customer Service team so that customers are notified. Additionally, Warehouse Support Specialists are

responsible for filing cases with Amazon to obtain reimbursement for lost FBA items and damaged MFN

returns. Warehouse support specialists must have strong attention to detail and organizational skills. They must

be able to quickly communicate with the other key departments to ensure all concerns for the day is

fixed.

Responsibilities

• Responsible for the documentation and processing of orders in the US warehouse and
  
  

monitoring their status.

• Liaises with Customer Service and other departments to resolve order concerns.
• Performs projects such as pre-processing, purchasing shipping of items, and changing package
  
  

sizes.

• Files and reconciles FBA lost/damage reimbursement claims.
• Processes returns and refunds.
• Monitors and tracks orders.
• Updates warehouse-related trackers and spreadsheets.
• Creates, modifies, troubleshoots, and updates robots used in the warehouse.
• Performs other related tasks as assigned by the Manager.
  
  

Qualifications

• Advanced knowledge of MS Excel formulas, functions, and shortcuts is an advantage
• Good at data entry and data analysis
• At least 1 year of experience in analyzing data or generating reports using MS Excel
• Confident in speaking American English and good at writing emails
• Ability to multitask
• Good knowledge of how to use the computer and navigate the internet
• Great contributor even on matters outside his/her scope
• Detail-oriented and highly organized
• Willing to work on-site at night shifts
  
  

Employment Type: Full Time

Schedule: Graveyard Shift

# of Available positions: 3

Cebu / Baybay Site: Full Onsite