Warehouse Operations Manager

Growsari Enterprise Inc; Albay; On-site; PHP 600,000 - 900,000; Full time

Job summary

A leading company seeks a Warehouse Operations Manager to oversee comprehensive warehouse performance, focusing on fulfillment and inventory. The role includes leading a team to achieve industry-leading metrics while also providing strategic insights to reduce costs and improve profitability.

Qualifications

• At least 3 years of operations management experience with 2 years in a managerial role.
• Experience in warehouse operations management within consumer goods, retail, or logistics sectors.

Responsibilities

• Oversee end-to-end performance of warehouse operations including order fulfillment.
• Ensure adherence to SOPs and KPIs for fulfillment and dispatch operations.
• Supervise inventory processes and manage team performance.

Skills

Problem-solving

Analytical skills

Interpersonal skills

Conflict management

Education

Bachelor's Degree in Industrial Engineering

Tools

Microsoft Office

Google Drive

Job description

The Warehouse Operations Manager is responsible for overseeing the end-to-end performance of a Growsari warehouse, including order fulfillment (pick and pack) and logistics. The warehouse serves thousands of customers and transacts tens of millions of Pesos monthly. The Manager leads a team comprising 2 Supervisors, 5 Team Leads, and numerous staff to ensure efficient operations with industry-leading performance metrics. Currently, the role reports temporarily to the Operations Excellence Manager.

Key Responsibilities:

1. Fulfillment Operations:
   • Ensure pick and pack activities adhere to SOPs and meet KPIs such as packing accuracy, stock levels, and volume handled.
   • Escalate inventory issues promptly to minimize business loss.
   • Recommend process improvements in fulfillment operations.
2. Dispatch Operations:
   • Ensure dispatch, returns, collections, and cancellations follow SOPs.
   • Oversee timely and accurate returns processing, resolving variances.
3. Inventory Management:
   • Supervise inventory processes, ensuring accurate tracking and reporting.
4. People Management:
   • Evaluate and manage direct hires.
   • Implement disciplinary actions as needed.
   • Develop strategies to reduce attrition.
5. Admin and Reporting:
   • Conduct sales and operations analysis as required.
   • Prepare administrative reports such as billing statements, payment requests, cash advances, and purchase requests.
   • Suggest cost-cutting measures to improve profitability.

Knowledge, Skills, and Experience:

• Experience in warehouse operations management within consumer goods, retail, or logistics sectors.
• Impact-driven with a desire to positively influence Sari Sari store owners and address income inequality in the Philippines.
• Problem-solving attitude with the ability to deliver results while considering the broader context.
• Strong analytical skills and attention to detail.
• Excellent interpersonal and conflict management skills.
• Willingness to work extended hours and travel as needed.
• Fluent in Tagalog and proficient in English.

Qualifications and Education:

• Bachelor’s Degree, preferably in Industrial Engineering.
• At least 3 years of operations management experience, including 2 years in a managerial role.
• Proficiency in Microsoft Office (especially Excel) and Google Drive.
• Understanding of finance and budgeting, including profit and loss statements, balance sheets, and cash flow management.