Walmart Expert

Buscojobs; Cebu City; Remote; PHP 400,000 - 600,000; Full time

Job summary

A leading online job portal is seeking a Customer Service & Data Entry Specialist to manage customer interactions and handle order processing within Walmart Marketplace. The ideal candidate will have 2-3 years of experience in eCommerce, strong data entry skills, and exceptional customer service abilities. This role offers the opportunity to work with various eCommerce platforms like Amazon and eBay, while ensuring accurate data management and inventory tracking.

Qualifications

• Minimum 2-3 years of experience in Walmart Seller Central or eCommerce order processing.
• Strong proficiency in data entry with high accuracy and attention to detail.
• Excellent customer service skills with experience in chat, email, and phone support.

Responsibilities

• Respond to inquiries, resolve order issues, and provide support via chat, email, and phone.
• Enter, update, and verify Walmart orders ensuring accuracy and timely fulfillment.
• Maintain stock accuracy, update inventory levels, and synchronize data across platforms.

Skills

Data entry accuracy

Customer service experience

Knowledge of inventory management

Familiarity with eCommerce platforms

Proficiency in Microsoft Office

Ability to multi-task

Strong communication skills

Education

Bachelor's degree in Business or Marketing

Tools

Microsoft Excel

Google Sheets

Job description

Job Title: Walmart Customer Service & Data Entry Specialist

Job Description:

The Walmart Customer Service & Data Entry Specialist is responsible for managing customer interactions, processing orders, and maintaining accurate data entry within Walmart Marketplace. This role requires expertise in handling inquiries, resolving order issues, updating inventory, and ensuring seamless operations across multiple eCommerce platforms such as Amazon, eBay, and Shopify.

Key Responsibilities:

• Customer Service: Respond to inquiries, resolve order issues, process refunds, and provide excellent support via chat, email, and phone.
• Order Processing: Enter, update, and verify Walmart orders, ensuring accuracy and timely fulfillment.
• Inventory Management: Maintain stock accuracy, update inventory levels, and synchronize data across platforms.
• Returns & Refunds: Process return requests, coordinate replacements, and handle refund transactions efficiently.
• Data Entry & Reporting: Ensure accurate entry of order details, customer information, and financial transactions into Walmart Seller Account.
• Third-Party Coordination: Communicate with suppliers and logistics partners to ensure timely deliveries.
• Account Monitoring: Track Walmart account performance, report discrepancies, and optimize workflows.
• Multi-Platform Management: Assist with operations on Amazon, eBay, Shopify, and other eCommerce platforms.

Qualifications:

• Experience: Minimum 2-3 years of experience in Walmart Seller Central or eCommerce order processing.
• Education: Bachelor's degree in Business, Marketing, or a related field (preferred but not required).
• Skills:
• Strong proficiency in data entry with high accuracy and attention to detail.
• Excellent customer service skills with experience in chat, email, and phone support.
• Knowledge of inventory management and order tracking systems.
• Familiarity with eCommerce platforms like Amazon, eBay, and Shopify.
• Proficiency in Microsoft Office, Excel, and Google Sheets for tracking sales and reports.
• Ability to multi-task and prioritize tasks in a fast-paced environment.
• Strong written and verbal communication skills in English.
• Problem-solving mindset to handle complaints and order discrepancies.

We are an equal opportunities employer and welcome applications from all qualified candidates.